How to Book Special Assistance

Persons with Reduced Mobility are requested to pre-book all assistance required at least 48 hours before the scheduled time of departure of their flight.

This booking must be made with your airline, tour operator or travel agent.

If this information is not made available within these time frames assistance may be limited or delayed.

Carriage by the airline may also be denied. Best efforts will be made at all times to accommodate late booking Persons with Reduced Mobility.

For further information please see the table below, or click here.

Airline How to book Special Assistance Contact numbers in case of enquiry
Aer Arann Call the reservations team 0870 876 7676 - UK freephone
08 18 210 210 - Within Ireland - national rates apply
+353 818 210 210 - Rest of world - International call
Blue Air Please contact the reservations team before making a booking Tel: +44 (0)870 774 2252
Fax: +44 (0)870 777 7172
Email Reservation: ReservationsBlueAir.UK@aviareps.com
easyJet If booking over the phone - request at time of booking

If booking on the internet - place the booking then once the confirmation e-mail is received, click on the "Manage Booking" area, select "Specific needs and access requirements" and follow the "adding a request" link		 0871 244 2366 - 10p per minute from a UK Landline
El Al Call the Reservations Team before making a booking. + 44 (0) 20 7121 1400
Flybe Call the Flybe Customer Call Centre or e-mail with booking reference number to add the level of assistance required to your booking. 0871 700 2000 from within the UK
0044 1392 680073 from overseas
or email specialassistance@flybe.com
Monarch Call the Reservations Team before making a booking 08700 405040
Ryanair Call the Ryanair Special Assistance Line 0871 2460003
10p per minute from a UK Landline
Thomas Cook Call Pre-flight Services before booking
Or
Call Customer Help Desk if you've already booked

Pre-flight services 0844 855 0515
Customer help desk 0870 513 3102

Thomson Contact reservations team, preferably before booking Thomson package holidays: 0871 231 4691
Thomsonfly (flight only): 0871 231 4787
10p per minute from a UK Landline
WizzAir Telephone the call centre at time of booking 0871 265 7257

Special Assistance Provision at London Luton Airport

For information about Passengers of Reduced Mobility assistance at London Luton Airport please contact the service provider MITIE either by Email: ltn.prm@mitie.com or by telephone on 07827 882837, however, the booking must be made directly with the airline - please see contact details above.

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