London Luton Airport

How to Book Disability Assistance

Disabled Customers are requested to pre-book all assistance required at least 48 hours before the scheduled time of departure of their flight.

This booking must be made with the airline, tour operator or travel agent.

Best efforts will be made to accommodate non-booked or late booked disabled customers, however, this may lead to a limited or delayed assistance service.

For further information please see the table below, or click here.

Airline	How to book Disability Assistance	Contact numbers in case of enquiry
Aer Lingus Regional	Call the reservations team	0870 876 7676 - UK freephone 08 18 210 210 - Within Ireland - national rates apply +353 818 210 210 - Rest of world - International call
Blue Air	Please contact the reservations team before making a booking	Tel: +44 (0)870 774 2252 Fax: +44 (0)870 777 7172 Email Reservation: ReservationsBlueAir.UK@aviareps.com
easyJet	If booking over the phone - request at time of booking If booking on the internet - place the booking then once the confirmation e-mail is received, click on the "Manage Booking" area, select "Specific needs and access requirements" and follow the "adding a request" link	0843 104 5000
El Al	Call the Reservations Team before making a booking.	+ 44 (0) 20 7121 1400
Flybe	Call the Flybe Customer Call Centre or e-mail with booking reference number to add the level of assistance required to your booking.	0871 700 2000 from within the UK 0044 1392 680073 from overseas or email specialassistance@flybe.com
Monarch	Call the Reservations Team before making a booking	For charter flights (MON) – 0871 225 3555 For scheduled flights (ZB) – 0871 940 5040
Ryanair	Call the Ryanair Special Assistance Line	0871 2460003 10p per minute from a UK Landline
Thomas Cook	Call Pre-flight Services before booking Or Call Customer Help Desk if you've already booked	Pre-flight services 0844 855 0515 Customer help desk 0870 513 3102
Thomson	Contact reservations team, preferably before booking	Thomson package holidays: 0871 231 4691 Thomsonfly (flight only): 0871 231 4787 10p per minute from a UK Landline
WizzAir	Telephone the call centre at time of booking	0871 265 7257

Special Assistance Provision at London Luton Airport

For information about Passengers of Reduced Mobility assistance at London Luton Airport please contact the service provider OCS by email: LTNPRM@ocs.co.uk , however, the booking must be made directly with the airline - please see contact details above.