Disability Information

Terminal Facilities

At London Luton Airport we have designed our access and facilities with disabled passengers in mind. Access to the terminal building is via revolving doors, which can be slowed down by use of a press button. There are also 2 "accessible" doors, ideal for customers with an assistance or guide dog.

Disabled customers requiring assistance into the terminal building are requested to use one of the Help Points. These are located in the Short Term Car Park or Drop Off Zone. There is also a Special Assistance Desk in the main terminal building.

Many telephones offer a number keypad and a touch screen. In addition there is Internet access and a facsimile facility. There are also lowered phones for wheelchair users in each phone bay.

Induction loops have been installed at many of the customer counters including the check-in desks and customer services desks.

There are also accessible toilets for disabled customers in all areas.

Boarding and Disembarkation procedures

Disabled customers must advise their airline in advance of any special requirements they may have to board and disembark the aircraft and during the flight.  They should also advise the check-in staff of their requirements so that special assistance can be confirmed.  Assistance by staff within the London Luton Airport terminal does not need to be pre-booked.

In the departure lounge there is a Special Assistance Waiting Area.  At check-in, staff will advise disabled customers of their pre-boarding time. Customers should ensure they are at the desk by the pre-boarding time so that they can be assisted to their aircraft, if required. Disabled customers facing difficulties using the stairs are requested to advise the staff at the check-in desk, so that alternative arrangements can be made.

Disabled customers flying into London Luton Airport can be assisted from the aircraft, if required.  Assistance is also available to collect baggage and to exit through the UK Border Agency Channels and on to the car park or public transport.  Assistance is also provided for passengers with walking difficulties or unable to manage stairs. This assistance must be booked with the airline in advance. 

For details of how to to contact the airlines to book Special Assistance, please click here

Car Parking

Designated disabled parking bays are available in the Short Term, Mid Term and Long Term Car Parks. 

The Mid Term and Long Term Car Parks are serviced by a fully accessible shuttle bus. 

There are also Help Points in each car park, enabling passengers to call for free assistance. 

If you are travelling with a motorised wheelchair, please contact APCOA on 01582 395484 or 07734 595560 for car parking advice.

Pre-booking discount is available if you book online.

For more information about Car Parking at London Luton, please click here.

Hire Car Facility

The Hire Car building is fully accessible with a Special Assistance Help Point, where staff can assist disabled customers to complete documentation. Shuttle buses are also fully accessible for access to and from the terminal.

Drop Off Zone

Vehicles may not be left unattended and there is a 10 minute free drop off limit only.

Disabled customers are advised to use the adjacent Short Term Car Park. This car park has designated car parking bays and a Special Assistance Help Point enabling customers to call for free assistance to the terminal.

The Short Term Car Park offers the first 60 minutes parking free to Blue Badge holders. You are requested to leave your parking clock in the vehicle and take your badge for validation to the Priority Parking Reception adjacent to the taxi rank outside the terminal building.

Any overstay of the free 60 minute period will result in the full charge being made from first arrival.

Alternatively, the Mid Term Car Park offers FREE Drop Off, FREE Pick Up and FREE Parking for up to 60 minutes. 5 minute FREE bus ride to the terminal. Any overstay of the free 60 minute period will result in the full charge being made from first arrival.

Recognised Guide and Assistance Dogs

Recognised Guide and Assistance Dogs will only be permitted to travel if the passenger is in possession of the correct and up to date Pet Travel Scheme documentation.  However travel must be agreed with the airline of travel in advance as not all airlines have the appropriate licence. 

Once approval for travel has been agreed by the airline, in accordance with the Pet Travel Scheme regulations, registered dog owners should then contact MITIE at London Luton Airport on 01582 395007 or at ltn.prm@mitie.com

Further information

For further enquiries please contact the London Luton Airport Accessibility Manager by:

E-mail: disabledfacilities@ltn.aero

or by post:

Navigation House
Airport Way
Luton
LU2 9LY

Free Compact Discs, detailing the airport's facilities and their location, are available on request. Current airport literature is also available in larger print.