Disability Information

Terminal Facilities

At London Luton Airport we have designed our access and facilities with disabled passengers in mind. Access to the terminal building is via revolving doors. Doors 2 and 5 are designated as "accessible", ideal for wheelchair customers and those with assistance dogs.

Disabled customers requiring assistance into the terminal building are requested to use one of the Special Assistance Help Points. These are located in all the car parks and outside the terminal building.  There is also a Special Assistance desk within the terminal building. 

Many telephones offer a number keypad and a touch screen. In addition there is Internet access and a facsimile facility. There are also lowered phones for wheelchair users in each phone bay.

Induction loops have been installed at the check-in desks and at many customer services desks.

There are also accessible toilets for disabled customers in all areas.

Boarding and Disembarkation procedures

Disabled customers must advise the airline of any disability assistance they may require, either through the airport or to board and disembark the aircraft.  Once at the airport they should confirm their requirements with the check in agent.  If customers requiring assistance and travelling out of London Luton Airport have made a website booking and do not need to check in they must attend the Special Assistance desk in the main concourse on their arrival at the airport.    

In the departure lounge there is a Special Assistance Waiting Area.  At check-in, staff will advise disabled customers of their pre-boarding time. Customers should ensure they are at the desk by the pre-boarding time so that they can be assisted to their aircraft, if required. Disabled customers facing difficulties using the stairs are requested to advise the staff at the check-in desk, so that alternative arrangements can be made.

Disabled customers flying into London Luton Airport can be assisted from the aircraft, if required.  Assistance is also available to collect baggage and to exit through the UK Border Agency Channels and on to the car park or public transport.  Assistance is also provided for passengers with walking difficulties or unable to manage stairs. This assistance must be booked with the airline in advance. 

For details of how to to contact the airlines to book Disability Assistance, please click here

Car Parking

Designated disabled parking bays are available in the Short Term and Mid Term Car Parks. 

The Mid Term Car Park is serviced by fully accessible shuttle buses. 

There are Special Assistance Help Points in each car park, enabling passengers to call for free assistance. 

If you are travelling with a motorised wheelchair, please contact APCOA on 0845 3037397 for car parking advice.

Pre-booking discount is available if you book online

For more information about Car Parking at London Luton, please click here

Travelling by Bus and Coach

Wheelchairs customers should always check in advance to ensure that the bus or coach is accessible.  For instance though the Green Line 757 coaches are accessible customers must give 24 hours notice to adjust the seats to admit a wheelchair.
Although most buses on Service 100 and 321 are accessible there are some step entrance vehicles still in service. Service 61 is almost always operated with step entrance buses, both single and double deck

Hire Car Facility

The Hire Car building is fully accessible with a Special Assistance Help Point, where staff can assist disabled customers to complete documentation. Shuttle buses are also fully accessible for access to and from the terminal.

Recognised Guide and Assistance Dogs

Recognised Guide and Assistance Dogs will only be permitted to travel if the passenger is in possession of the correct and up to date Pet Travel Scheme documentation.  However travel must be agreed with the airline of travel in advance as not all airlines have the appropriate licence. 

Once approval for travel has been agreed by the airline, in accordance with the Pet Travel Scheme regulations, registered dog owners should then contact OCS at London Luton Airport at LTNPRM@ocs.co.uk

Drop Off Zone

£1.00 for up to 10 minutes. Cars must not be left unattended. 2 minute walk to the terminal

Disabled customers requiring more than 10 minutes are advised to use the adjacent Short Term Car Park. This car park has designated car parking bays and a Special Assistance Help Point enabling customers to call for free assistance to the terminal.

The Short Term Car Park offers the first 60 minutes parking free to Blue Badge holders. Customers are requested to leave their parking clock in the vehicle and take their badge for validation to the cabin in the Drop Off Zone. Any overstay of the free 60 minute period will result in the full charge being made from first arrival.

Alternatively, the Mid Term Car Park offers FREE Drop Off, FREE Pick Up and FREE Parking for up to 30 minutes. 5 minute FREE bus ride to the terminal. Any overstay of the free 30 minute period will result in the full charge being made from first arrival.