Disability Policy

London Luton Airport Disability Policy

• London Luton Airport is committed to ensuring that good customer service is provided for all its disabled users and acknowledges a responsibility to compliance of disability legislation.
• London Luton Airport supports the fair treatment of people with disabilities. It is committed to promoting the interests of people with special needs, be it members of the travelling public, visitors or employees.
• London Luton Airport is committed to offering fair employment opportunities for disabled persons and ensures that people with disabilities have equality of opportunity to develop to their full potential within the Company.
• London Luton Airport will make known to airport users the disabled facilities available by various means available, such as signage, e-mail etc.  It will respond to disabled customer enquiries to offer guidance and advice.
• London Luton Airport will endeavour to seek advice from varied disability groups to expand the understanding, as well as specific requirements, of our passengers, visitors and employees. Where possible, it will involve representatives from the disabled community in developments that may affect it's access or facilities.
• London Luton Airport welcomes feedback from customers with special needs, and where possible, adjustments may be made to accommodate any subsequent request or valid comment.
• London Luton Airport will work with other supporting agencies to ensure that they also offer customers a satisfactory standard of care. Major suppliers, contractors, tenants, concessionaires and service partners will also be encouraged to adopt this agenda.
• London Luton Airport will regularly monitor and review its own, as well as its business partner's progress to ensure their efficiency. All Airport buildings will be audited to ensure that access and facilities comply with all disability legislation.