Frequently Asked Questions

Topic: International Travel

Q: How do I obtain a VAT refund?

A:

You need to bring your VAT receipts and contact details to the Airport in a sealed envelope. Once you have passed through the security search area, before you go through to the Departures Lounge, there is a blue HM Customs post box mounted on the wall.  Post the envelope inside.  The box is emptied by HM Customs on a daily basis and the contents are taken away for processing.  If you cannot see the box, please ask any member of staff to direct you to it.

Feedback

Your feedback is important to us. Why not take a moment to let us know how helpful you found our answer by clicking on one of the numbers below, where 5 is the most helpful.