inside LLA

With so many airlines flying so many passengers to so many destinations every day, LLA never sleeps.

T

Departing

U

Arriving

Super shopping

Superb shopping

For holiday essentials, high fashion, and everything in between, we have a great selection of shops for you to explore.

Hungry thirsty or both

Hungry, thirsty or both?

Deliciousness is on the menu in our cafes, restaurants, bars and shops.

Wonderful WiFi and last minute printing

Wonderful WiFi and last-minute printing

Enjoy 30 minutes of FREE WiFi throughout the airport. If you need longer, it costs just £3 per hour. And if you need to print, we can help with that too.

Live the executive lounge dream

Live the Executive Lounge dream

Whether you’re on business or not, our luxurious Executive Lounge is a great way to treat yourself for just £22.99.

Need currency or have some to sell

Need currency or have some to sell?

You can buy or sell currency at competitive rates at the Bureau de Change. You'll find them ready to help with a whole range of products and services in Check-in, Departures Lounge, Baggage Reclaim and Arrivals areas.

Help is at hand

Help is at hand

Our Passenger Service Assistants can be found throughout the airport. They're there to answer any questions, offer any directions, help with medical emergencies and generally keep an eye on things.

They’re easy to spot – just look out for their hi-visibility uniforms and big friendly smiles, or pick up a red courtesy phone to contact them.

Need Special Assistance

Need Special Assistance?

We’re always here to offer Special Assistance to passengers who need it.

Our Chaplaincy

Our Chaplaincy

For those who require it, our dedicated Chaplaincy team and multi-faith prayer room can offer a listening ear and a place for quiet contemplation.

Need a place to stay nearby

Need a place to stay nearby?

We don’t have our own hotels, but there are some located very close to LLA.

a note for the smokers a note for the smokers

A note for the smokers

Sorry, but smoking is not permitted anywhere within our buildings. That includes electronic cigarettes. The only smoking zone is outside the front entrance to Departures.

Mislaid something at LLA

Mislaid something at LLA?

If you forgot or dropped something in or around the airport in the excitement of your trip, it could have been handed in to our Lost Property team. We keep found items for three months, so it’s worth checking. Give them a call on 01582 809174.

What can we help you with?

Passport Control

Passport Control

On arrival into LLA, you’ll need to go through the Passport Control gates, unless you’re under 18 or a non-EU passport holder. If that’s you, head to one of the desks instead.

UK Customs

UK Customs

Between Baggage Reclaim and our public Arrivals area, you’ll have to pass through UK Customs.

Hungry thirsty or both

Hungry, thirsty or both?

Deliciousness is on the menu in our cafes, restaurants, bars and shops.

Wonderful WiFi and last minute printing

Wonderful WiFi and last-minute printing

Enjoy 30 minutes of FREE WiFi throughout the airport. If you need longer, it costs just £3 per hour. And if you need to print, we can help with that too.

Need currency or have some to sell

Need currency or have some to sell?

You can buy or sell currency at competitive rates at the Bureau de Change. You'll find them ready to help with a whole range of products and services in Check-in, Departures Lounge, Baggage Reclaim and Arrivals areas.

Help is at hand

Help is at hand

Our Passenger Service Assistants can be found throughout the airport. They're there to answer any questions, offer any directions, help with medical emergencies and generally keep an eye on things.

They’re easy to spot – just look out for their hi-visibility uniforms and big friendly smiles, or pick up a red courtesy phone to contact them.

Our Chaplaincy

Our Chaplaincy

For those who require it, our dedicated Chaplaincy team and multi-faith prayer room can offer a listening ear and a place for quiet contemplation.

Need Special Assistance

Need Special Assistance?

We’re always here to offer Special Assistance to passengers who need it.

Need a place to stay nearby

Need a place to stay nearby?

We don’t have our own hotels, but there are some located very close to LLA.

Getting to your parked car

Getting to your parked car

We've shortened the gap between landing and leaving.

a note for the smokers a note for the smokers

A note for the smokers

Sorry, but smoking is not permitted anywhere within our buildings. That includes electronic cigarettes. The only smoking zone is outside the front entrance to Departures.

Lost something onboard your aircraft?

If you think you’ve left something onboard, your airline's Handling Agent is who to contact for help.

Mislaid something at LLA

Mislaid something at LLA?

If you forgot or dropped something in or around the airport in the excitement of your trip, it could have been handed in to our Lost Property team. We keep found items for three months, so it’s worth checking. Give them a call on 01582 809174.

Know whats where

Know what’s where

Our map of the terminal shows you where everything lives. If you like to carry your maps in your hand, you can print it off too.

Be security smart

Be Security Smart

No airport can function without security, and at LLA we have the latest systems for ensuring passenger safety. The better prepared you are, the easier it is to sail through to Departures.

Take the fast lane to Security

In a hurry? Why not use our Priority Lane dedicated to getting you to Security and into Departures faster. Tickets are £3 when booked online or £5 at any of our airport kiosks.

Super shopping

Superb shopping

For holiday essentials, high fashion, and everything in between, we have a great selection of shops for you to explore.

Hungry thirsty or both

Hungry, thirsty or both?

Deliciousness is on the menu in our cafes, restaurants, bars and shops.

Live the executive lounge dream

Live the Executive Lounge dream

Whether you’re on business or not, our luxurious Executive Lounge is a great way to treat yourself for just £22.99.

Wonderful WiFi and last minute printing

Wonderful WiFi and last-minute printing

Enjoy 30 minutes of FREE WiFi throughout the airport. If you need longer, it costs just £3 per hour. And if you need to print, we can help with that too.

Need currency or have some to sell

Need currency or have some to sell?

You can buy or sell currency at competitive rates at the Bureau de Change. You'll find them ready to help with a whole range of products and services in Check-in, Departures Lounge, Baggage Reclaim and Arrivals areas.

Help is at hand

Help is at hand

Our Passenger Service Assistants can be found throughout the airport. They're there to answer any questions, offer any directions, help with medical emergencies and generally keep an eye on things.

They’re easy to spot – just look out for their hi-visibility uniforms and big friendly smiles, or pick up a red courtesy phone to contact them.

Need Special Assistance

Need Special Assistance?

We’re always here to offer Special Assistance to passengers who need it.

Our Chaplaincy

Our Chaplaincy

For those who require it, our dedicated Chaplaincy team and multi-faith prayer room can offer a listening ear and a place for quiet contemplation.

Need a place to stay nearby

Need a place to stay nearby?

We don’t have our own hotels, but there are some located very close to LLA.

Have VAT to reclaim on your latest purchases

Have VAT to reclaim on your latest purchases?

If you’re a non-UK citizen with some serious shopping to take home, you can reclaim the VAT paid on your goods.

Yet to send that postcard LLA

Yet to send that postcard?

Don’t worry. You can buy postage stamps from WH Smith or the Bureau de Change and pop it in our postbox. Phew.

a note for the smokers a note for the smokers

A note for the smokers

Sorry, but smoking is not permitted anywhere within our buildings. That includes electronic cigarettes. The only smoking zone is outside the front entrance to Departures.

Mislaid something at LLA

Mislaid something at LLA?

If you forgot or dropped something in or around the airport in the excitement of your trip, it could have been handed in to our Lost Property team. We keep found items for three months, so it’s worth checking. Give them a call on 01582 809174.

Lost something onboard your aircraft?

If you think you’ve left something onboard, your airline's Handling Agent is who to contact for help.