inside LLA

With so many airlines flying so many passengers to so many destinations every day, LLA never sleeps.

T

Departing

U

Arriving

Superb shopping

For holiday essentials, high fashion, and everything in between, we have a great selection of shops for you to explore, including our Duty Free section.

Hungry, thirsty or both?

Deliciousness is on the menu in our cafes, restaurants, bars and shops.

Live the No1 Lounge dream

Whether you’re on business or not, our luxurious No1 Lounge is a great way to treat yourself for just £38.00.

Signature ELITE Class Experience

Bypass the terminal whilst enjoying a luxurious transfer to or from your commercial flight with Signature ELITE Class.

Ukrainian Refugee Hub

By working with local partners we are able to provide practical advise and essentials such as shelter, food, water, healthcare and protection to Ukrainian refugees.

Need currency or have some to sell?

You can find ChangeGroup across the terminal building where they providing currency exchange services and more . Enjoy 0% commission & attractive rates online. Pick up your travel money order from Luton before you fly.

There are ATMs in the Check-in area, the Departures area and in Arrivals.

All stores accept cash and contactless payments.

Help is at hand

Our Passenger Service Assistants can be found throughout the airport. They're there to answer any questions, offer any directions, help with medical emergencies and generally keep an eye on things.

They’re easy to spot – just look out for their hi-visibility uniforms and big friendly smiles, or pick up a red courtesy phone to contact them.

Enjoy unlimited FREE WiFi throughout the airport

How to connect:

  • Turn on your Wi-Fi enabled device

  • In Settings, select ‘WiFi’ and choose 'Luton Airport WIFI' in the list of networks

  • Launch your web browser and our WiFi welcome page will guide you through


LLA's Wi-Fi service is provided by Virgin WiFi.
For any other Wi-Fi questions, call their friendly 24/7 support desk on +44 (0)330 660 1028 or visit WiFi FAQs

Need Special Assistance?

We’re always here to offer Special Assistance to passengers who need it.

Our Chaplaincy

For those who require it, our dedicated Chaplaincy team and multi-faith prayer room can offer a listening ear and a place for quiet contemplation.

Need a place to stay nearby?

We don’t have our own hotels, but there are some located very close to LLA.

A note for the smokers

Sorry, but smoking is not permitted anywhere within our buildings. That includes electronic cigarettes. The only smoking zone is outside the front entrance to Departures.

Need to find out about lost property?

If you've lost something valuable, or think you may have been the victim of theft, our local police station is there to help. Click here for more details.

Project Servator

The Airport Policing Unit based at London Luton Airport uses tactics aimed at deterring and detecting criminal and terrorist activity across the airport’s footprint.

Ukrainian Refugee Hub

By working with local partners we are able to provide practical advise and essentials such as shelter, food, water, healthcare and protection to Ukrainian refugees.

Passport Control

On arrival into LLA, you’ll need to go through Passport Control. If you have an ePassport, the easiest way to get through border control is to use the eGates. But, you must check you're eligible first. Use the link below for more information.

Anything to declare at customs?

Between Baggage Reclaim and our public Arrivals area, you’ll have to pass through UK Customs.

Hungry, thirsty or both?

Deliciousness is on the menu in our cafes, restaurants, bars and shops.

Enjoy unlimited FREE WiFi throughout the airport

How to connect:

  • Turn on your Wi-Fi enabled device

  • In Settings, select ‘WiFi’ and choose 'Luton Airport WIFI' in the list of networks

  • Launch your web browser and our WiFi welcome page will guide you through


LLA's Wi-Fi service is provided by Virgin WiFi.
For any other Wi-Fi questions, call their friendly 24/7 support desk on +44 (0)330 660 1028 or visit WiFi FAQs

Signature ELITE Class Experience

Bypass the terminal whilst enjoying a luxurious transfer to or from your commercial flight with Signature ELITE Class.

Need currency or have some to sell?

You can find ChangeGroup across the terminal building where they providing currency exchange services and more . Enjoy 0% commission & attractive rates online. Pick up your travel money order from Luton before you fly.

There are ATMs in the Check-in area, the Departures area and in Arrivals.

All stores accept cash and contactless payments.

Help is at hand

Our Passenger Service Assistants can be found throughout the airport. They're there to answer any questions, offer any directions, help with medical emergencies and generally keep an eye on things.

They’re easy to spot – just look out for their hi-visibility uniforms and big friendly smiles, or pick up a red courtesy phone to contact them.

Our Chaplaincy

For those who require it, our dedicated Chaplaincy team and multi-faith prayer room can offer a listening ear and a place for quiet contemplation.

Need Special Assistance?

We’re always here to offer Special Assistance to passengers who need it.

Need a place to stay nearby?

We don’t have our own hotels, but there are some located very close to LLA.

Getting to your parked car

We've shortened the gap between landing and leaving.

A note for the smokers

Sorry, but smoking is not permitted anywhere within our buildings. That includes electronic cigarettes. The only smoking zone is outside the front entrance to Departures.

Lost something onboard your aircraft?

If you think you’ve left something onboard, your airline's Handling Agent is who to contact for help.

Need to find out about lost property?

If you've lost something valuable, or think you may have been the victim of theft, our local police station is there to help. Click here for more details.

Project Servator

The Airport Policing Unit based at London Luton Airport uses tactics aimed at deterring and detecting criminal and terrorist activity across the airport’s footprint.

Know what’s where

Our map of the terminal shows you where everything lives. If you like to carry your maps in your hand, you can print it off too.

Be Security Smart

No airport can function without security, and at LLA we have the latest systems for ensuring passenger safety. The better prepared you are, the easier it is to sail through to Departures.

Buy yourself some time with Fast Track

Our Fast Track service speeds up the journey between our public Departures area and Security. On showing your ticket at the entrance to the lane, you can fast-track straight on through to our Security Hall.
 
It’s a great way to give yourself more time for eating, drinking, shopping, reading, snoozing…whatever you enjoy doing most while you wait for your flight.

Superb shopping

For holiday essentials, high fashion, and everything in between, we have a great selection of shops for you to explore, including our Duty Free section.

Hungry, thirsty or both?

Deliciousness is on the menu in our cafes, restaurants, bars and shops.

Live the No1 Lounge dream

Whether you’re on business or not, our luxurious No1 Lounge is a great way to treat yourself for just £38.00.

Enjoy unlimited FREE WiFi throughout the airport

How to connect:

  • Turn on your Wi-Fi enabled device

  • In Settings, select ‘WiFi’ and choose 'Luton Airport WIFI' in the list of networks

  • Launch your web browser and our WiFi welcome page will guide you through


LLA's Wi-Fi service is provided by Virgin WiFi.
For any other Wi-Fi questions, call their friendly 24/7 support desk on +44 (0)330 660 1028 or visit WiFi FAQs

Need currency or have some to sell?

You can find ChangeGroup across the terminal building where they providing currency exchange services and more . Enjoy 0% commission & attractive rates online. Pick up your travel money order from Luton before you fly.

There are ATMs in the Check-in area, the Departures area and in Arrivals.

All stores accept cash and contactless payments.

Help is at hand

Our Passenger Service Assistants can be found throughout the airport. They're there to answer any questions, offer any directions, help with medical emergencies and generally keep an eye on things.

They’re easy to spot – just look out for their hi-visibility uniforms and big friendly smiles, or pick up a red courtesy phone to contact them.

Need Special Assistance?

We’re always here to offer Special Assistance to passengers who need it.

Our Chaplaincy

For those who require it, our dedicated Chaplaincy team and multi-faith prayer room can offer a listening ear and a place for quiet contemplation.

Signature ELITE Class Experience

Bypass the terminal whilst enjoying a luxurious transfer to or from your commercial flight with Signature ELITE Class.

Need a place to stay nearby?

We don’t have our own hotels, but there are some located very close to LLA.

Yet to send that postcard?

Don’t worry. You can buy postage stamps from WH Smith and pop it in our postbox before Security. Phew.

A note for the smokers

Sorry, but smoking is not permitted anywhere within our buildings. That includes electronic cigarettes. The only smoking zone is outside the front entrance to Departures.

Need to find out about lost property?

If you've lost something valuable, or think you may have been the victim of theft, our local police station is there to help. Click here for more details.

Lost something onboard your aircraft?

If you think you’ve left something onboard, your airline's Handling Agent is who to contact for help.

Project Servator

The Airport Policing Unit based at London Luton Airport uses tactics aimed at deterring and detecting criminal and terrorist activity across the airport’s footprint.