London Luton Airport (LLA) is one of the UK’s busiest airports, carrying 16 million passengers in 2023. The airport is operated by a consortium of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a specialist global investment manager. Airlines operating from LLA include easyJet, Wizz Air, Ryanair, TUI, FlyOne, SunExpress, Dan Air and El Al.
As Luton’s biggest employer, LLA is uniquely positioned to make a significant positive impact on the local region and its economy, currently supporting around 27,000 jobs directly and through its supply chain.
LLA is committed to playing a leading role in making aviation sustainable and has been named as the best performing company by GRESB, an internationally recognised sustainability framework that benchmarks environmental, social and governance (ESG) management and performance.
Department: Information Technology
Reports to: IT Infrastructure Manager
Work Pattern: Mon-Fri 9am-5:30pm
MAIN PURPOSE OF POST:
The Network Technician role is part of the IT Infrastructure team, which focuses on delivering projects related to the maintenance and development of the airport’s server and network infrastructure, in addition to supporting the delivery of various business-wide projects.
This role is suitable for those looking to move into their first dedicated IT networking role.
MAIN DUTIES WILL INVOLVE THE FOLLOWING:
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Support the day-to-day running of the airport wired and wireless networks, including conducting regular health checks, identifying issues, risks, and opportunities, and providing recommendations for continuous improvement.
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Configure and install network switches and patch ethernet/Fiber Lines across the airport.
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Implement best practices for network management and perform regular maintenance activities to ensure network stability and performance.
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Liaise with third-party vendors and internal staff to provide support on network-related projects.
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Troubleshoot and resolve network issues when escalated from IT Support teams.
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Utilise network monitoring tools to proactively identify and address network problems and vulnerabilities.
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Conduct regular maintenance to other networking equipment such as routers, firewalls, and VPNs to help maintain performance and security of the network.
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Produce maintenance plans and support documentation for the network and provide training for the handover to IT support teams.
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Member of the infrastructure on-call rota.
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Responsibility for the health, safety and wellbeing of yourself and colleagues in the workplace; supporting our journey to create an open and honest wellbeing culture at LLA.
KEY REQUIREMENTS FOR THE ROLE:
Essential
- Experience of working as an IT Support Administrator or IT Support Engineer to a 2nd line or 3rd line support level in a fast-paced environment.
- Strong knowledge of network support and administration, including DNS, DHCP, and TCP/IP protocols.
- Understanding of network and system monitoring and alerting solutions.
- Hands-on experience configuring and physically installing network switches into stack and non-stack configurations.
- Knowledge of cyber security principles to ensure the safety and integrity of the network.
- Excellent collaboration skills to effectively work with colleagues, users, and stakeholders.
- Excellent communication skills (verbal and written).
- Willing to invest time, effort, and energy to learn & develop new skills and capabilities.
- Entry-level networking qualification, such as CompTIA Network+ or equivalent.
Desirable
- Knowledge and hands-on experience with HPE Aruba networking products.
- Experience working with firewalls and routers (basic configuration changes, failover, testing).
- Familiarity with Network Automation Tools.
- Knowledge of Microsoft Windows Server Technologies, as well as VMWare/Hyper-V virtualization, is beneficial.
PERSONAL SPECIFICATION:
- Communication. Structures and conveys information and ideas effectively. Communicates to ensure they are understood by others, that they understand others and share information with colleagues at all levels.
- Customer Focus. Understands what the customer needs and then works to exceed their expectations and meeting their individual needs.
- Achieving results. Knows what needs to be achieved by when. Anticipates obstacles. Motivates self and others to overcome barriers and achieve results.
- Personal Responsibility & Credibility. Take personal responsibility for making things happen and achieving results. Displays commitment, accountability and conscientiousness. Acts with integrity.
- Strategic Perspective. Addresses issues with a broad view to achieve the organization’s goals. Thinks beyond the immediate and prepares for the future
- Planning & Organising. Identifies a goal and puts in place a sequence of steps to ensure priorities are delivered on time, making effective use of resources
- Team Focus. Develops effective working relationships inside and outside traditional boundaries to achieve organisational goals. Breaks down barriers between groups and involves others in discussions and decisions
You will be required to pass a range of referencing and vetting checks, including a Criminal Record Check and for certain roles a Counter Terrorism Check. You must also have lived in the UK for at least 3 years with a 5-year work history, unless in education.
This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific task and objectives will be agreed on an on-going basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.
For any further information, please contact the Human Resources department
[email protected] London Luton Airport Operations Ltd collects your personal information when you submit your application. For more details about the personal information LLA collects, how we collect it, why we need it, what we do with it, how long we keep it and what your rights are, please see our privacy notice at
https://www.london-luton.co.uk/privacy-notice.
LLA is committed to fostering, promoting and preserving a culture of diversity, equality and inclusion, as we carry out our mission. We will always be respectful and seek to learn from those different from ourselves. We strive to be an equal opportunities employer and we are determined to ensure that no applicant or employee has a negative experience for being who they are. We welcome all applications!
To apply:
Please email your CV and covering letter to [email protected] using reference ITNT2304 in the subject line.