Terms & conditions

LLA Terms of Website Use

About our terms
About us
Using this Website
Account registration and password security
Offers, Discounts & Competitions
Infringing content
Your privacy, personal information & cookies
Ownership, use and intellectual property rights
Submitting information to this Website
Accuracy of information, availability of this Website & harmful viruses
Hyperlinks and third-party websites
Linking and framing
Our responsibility for loss or damage suffered by you
Events beyond our control
No third party rights
Variation
Severability
Complaints

1. About our terms

1.1. These terms and conditions of use (Terms) explain how you may use this website and any of its content (Website). These Terms apply between London Luton Airport Operations Limited (we, us or our) and you, the person accessing or using this Website (you or your).

1.2. You should read these Terms carefully before using this Website. In particular, your attention is drawn to clause 13, which sets out important limits and exclusions on our liability to you. By using this Website you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using this Website immediately

1.3. If you order any goods, services or digital content from this Website, separate terms and conditions will apply (which will be set out during the order process). Goods, services and digital content available through this Website, may be supplied by a third party, and you should check the terms and conditions of sale carefully to determine who you will be entering into a contract with before submitting an order.

2. About us

2.1. We are London Luton Airport Operations Limited, a company registered in England and Wales under company registration number 03491213. Our registered office is at Percival House 134 Percival Way, London Luton Airport, Luton, United Kingdom, LU2 9NU. Our VAT registration number is 715 9533 21.

2.2. If you have any questions about this Website, please contact us by sending an email to [email protected].

3. Using this Website

3.1. This Website is for your personal and non-commercial use only.

3.2. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of this Website.

3.3. We make no promise that this Website is appropriate or available for use in locations outside of the UK. If you choose to access this Website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.4. This Website has been written in English. On some of the pages on the Website, you can choose to translate the content from English to another of the languages listed on the Google translation tool (which can be accessed at the bottom of a page, if the functionality is available for that page). If you choose to translate one or more pages on this Website using the Google translation tool, please be aware that we have not undertaken the translation ourselves and we make no promise that the translation is correct or reliable.

3.5. We try to make this Website accessible. If you have any difficulties using this Website, please contact us using the contact details at the top of this page.

3.6. As a condition of your use of this Website, you agree not to (without our permission):

3.6.1. download part or all of the content from our Website (except for documents made available on our Website by way of a download link), remove the copyright or trademark notice from any copies of such content; or alter any content downloaded from this Website;

3.6.2. create a database in electronic or structured manual form by systematically downloading and storing any content from this Website;

3.6.3. misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack),

3.6.4. attempt to gain unauthorised access to any part of our Website, the server on which our Website is stored or any server, computer or database connected to our Website;

3.6.5. use our Website in connection with any unlawful purpose; or

3.6.6. undertake any activity which disrupts the operation of our Website or our business.

3.7. We may prevent or suspend your access to this Website if you do not comply with these Terms or any applicable law.

4. Account registration and password security

4.1. Some functionality and parts of this Website are restricted to those users who create a user account. You can request a user account here: https://parking.london-luton.co.uk/account/register.

4.2. We are not required to create a user account for you if you request one and we may refuse, terminate or suspend a user account at any time. We will usually close an account which has been inactive for two years or more.

4.3. You must not give any one else your account details, and you must make sure that your password and any other account details are otherwise kept secure and confidential. If you believe that any other person has obtained access to your password or account details you must tell us as soon as possible by emailing [email protected].

4.4. If you request the creation of a user account, you must provide us with accurate and complete registration information, and if there any changes to that information (including in particular your email address) you must let us know as soon as possible by emailing [email protected].

4.5. If we have reason to believe there is likely to be a breach of security or misuse of this Website through your user account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your user account.

5. Offers, Discounts & Competitions

5.1. We may sometimes make offers, discounts and competitions available on our Website (which may be made available only to users with a user account). Such offers, discounts and competitions will be subject to separate terms, which will be made available on this Website. Notwithstanding the separate terms which apply to an offer, discount or competition, we may withdraw an offer, discount or competition at any time without notice or further liability to you.

6. Infringing content

6.1. If you believe that any content which is distributed or published by this Website is inappropriate, defamatory or infringes intellectual property rights of another party, you should contact us immediately at [email protected].

7. Your privacy, personal information & cookies

7.1. Your privacy and personal information are important to us. All personal information that you provide to us will be dealt with in line with our Privacy Notice available at https://www.london-luton.co.uk/privacy-notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

7.2. We use “cookies” when you visit this Website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of the electronic device you use to access our Website. Cookies contain information that is transferred to your electronic device's hard drive. Details of the cookies we use, and your consent to the use of those cookies, are set out in our Cookies Policy available at https://www.london-luton.co.uk/cookies-policy.

8. Ownership, use and intellectual property rights

8.1. The intellectual property rights in this Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from this Website (Content) are owned by us and our licensors.

8.2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

8.3. Nothing in these Terms grants you any legal rights in this Website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on this Website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within this Website or the Content.

8.4. Trade marks: “London Luton Airport”, “LLA” and the logos incorporating those words which are displayed on this Website are our trademarks. Other trade marks and trade names may also be used on this Website or in the Content. Use by you of any trade marks on this Website or in the Content is strictly prohibited unless you have our prior written permission.

8.5. You may not use our trade marks, logos or trade names except in accordance with these Terms.

9. Submitting information to this Website

9.1. While we try to make sure that this Website is secure, we do not actively monitor or check whether information supplied to us through this Website is confidential, commercially sensitive or valuable.

9.2. Other than any personal information which will be dealt with in accordance with our Privacy Notice, we do not guarantee that information supplied to us through this Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

10. Accuracy of information, availability of the Website and harmful viruses

10.1. We do not promise that this Website is accurate, up-to-date and free from bugs. Information may change rapidly at any time, and be substantively different once updated. You should not rely on the information on this Website, and if you do so, it is at your own risk.

10.2. We do not promise that this Website will be fit or suitable for any purpose (including making travel plans). All flight information is based on estimates provided by third party operators and is not checked or reviewed by us. You should check all flight times and details directly with the relevant operator of the flight.

10.3. We may suspend or terminate access or operation of this Website at any time as we see fit.

10.4. All Content is provided for your general information purposes only and to inform you about us and our services and news, features, and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute travel, technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Website and its Content.

10.5. While we try to make sure that this Website is available for your use, we do not promise that this Website will be available at all times or that your use of this Website will be uninterrupted.

10.6. We do not promise that this Website, or any downloads from this Website, are free from viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. Your access to, and use of, this Website and any downloads form this Website is undertaken at your own risk. You should ensure that you use up-to-date, reliable and suitable anti-virus software on the device you use to access this Website and any downloads from this Website.

11. Hyperlinks and third-party websites

11.1. This Website contains links to other websites owned or operated by parties other than London Luton Airport Operations Limited (Third Party Sites). Such links are provided for your convenience only. If you use these links, you may leave this Website or, alternatively, the link and Third Party Site content may be framed within this website (and it may appear that you have not left this Website). We have not reviewed all of these Third Party Sites or such framed content, and do not control, and are not responsible for their operation or for the content, privacy measures, or security of, those Third Party Sites.

11.2. These Terms only apply to your access to and use of this Website only. If you use a Third Party Site which is linked to or framed on this Website (such as our business partner websites), your viewing and use of such websites and any purchases or orders made through them will be subject to separate terms and conditions to be entered into between you and the third party. We shall not be liable to you for any loss or damage which may arise from contracts entered into as a result of your use of such third-party sites. Before using a Third Party Site, you should review the individual privacy notices, terms of use and terms of sale on that Third Party Site.

11.3. We do not endorse or make any representations about the content or any products or services available on Third Party Sites. If you access Third Party Sites you do so at your own risk and we cannot be held liable for any loss or damage which may arise from access to, and use of, such sites.

12. Linking and framing

12.1. You may create a link to our Website from another website without our prior written consent provided no such link:

12.1.1. creates a frame or any other browser or border environment around the content of our Website;

12.1.2. implies that we endorse your products or services or any of the products or services of, or available through, this Website on which you place a link to our Website without our permission;

12.1.3. displays any of the trade marks or logos used on our Website without our permission or that of the owner of such trade marks or logos; or

12.1.4. is placed on a website that itself breaches these Terms.

12.2. If we request, you must immediately remove any link to this Website at any time, and you shall immediately comply with any request by us to remove any such link.

13. Our responsibility for loss or damage suffered by you

13.1. Some of the information on this Website contains flight information. The flight information on our Website is provided to us by third parties acting on behalf of the operator of the relevant flight, and we are unable to verify the accuracy of such information, or ensure that it is up-to-date. We provide flight information on our Website for your convenience only, and it should not be relied upon by you for any specific purpose (including determining when and where to board an aircraft). Flight information may also change rapidly at any time and be substantively different once updated on our Website. You should always check flight information displayed on our Website directly with the aircraft operator of the relevant flight to confirm its accuracy and to ensure that it is up to date. Any reliance you place on flight information displayed on our Website is at your own risk and we shall not be liable to you for any loss arising from your reliance on such information, including but not limited to missed flights, missed connections, delays or other travel disruption.

13.2. Nothing in these terms excludes or limits our liability to you if it would be unlawful to do so, including our liability for fraud, fraudulent misrepresentation or death or personal injury caused by our negligence.

13.3. Expect as set out above:

13.3.1. if you use this Website in connection with any commercial or business purpose we have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, wasted expenditure, loss of anticipated savings, loss of or damage to goodwill, loss of contracts, loss of business opportunity or for any indirect or consequential or special loss or damage, you may incur in connection with such use or which is otherwise caused by us; and

13.3.2. if we have caused you loss or damage in connection with your use of this Website we are not liable to you for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time these terms are entered, both we and you knew it might happen.

13.4. We may, depending on the circumstances, be liable to you for some foreseeable loss or damage you suffer caused by us breaching these Terms or a legal right that you have in connection with your use of this Website, except if that loss or damage could have been avoided by you using reasonable steps (including those we may suggest to you).

14. Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

15. No third-party rights

No one other than us or you has any right to enforce any of these Terms.

16. Variation

17.1. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 17.

17.2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on this Website and by continuing to use and access this Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

17. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will not apply, but the rest of the Terms will continue in full force. Where possible, the affected part will be interpreted or adjusted so that it remains valid and reflects the original intention as closely as possible.

18. Complaints

18.1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible at [email protected].

18.2. The laws of England apply to these terms

18.3. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.