All about official LLA passes
The team at LLA’s ID Centre is in charge of issuing security passes for our staff, airline crew and any contractors who are working at the airport.
Airport Access Terms for Workers
Here you will find the terms of access which are applicable to all workers attending the airport.
Licence to Serve
Our Licence to Serve Policy is aimed at enhancing customer service standards across all personnel working on-site at LLA, regardless of their direct employer.
LLA publications
We’re happy to share our official publications. They’re in PDF format, so you’ll need Acrobat Reader to view or download them.
Employee travel card
Our Technical Services Department
This is the team that ensures everything we, or our contractors, do is safe and responsible. Official processes ensure that the team can achieve their high standards and maintain safety for all.
Aerodrome Safeguarding
LLA is legally obliged to have an active policy of aerodrome safeguarding. This is managed by the airport's aerodrome safeguarding team which is responsible for making sure that no developments within the 15km safeguarding zone (30km for wind turbines) have an adverse effect on the airport's operation.Access Agreement
To register your business’s initial interest in setting up an access agreement with LLA please complete the below form.Noise
We understand that the noise generated by LLA, and the airlines that fly in and out if it, may affect local communities. That’s why we've dedicated a team and specialist technology to monitor, minimise and manage the impact of noise.
Working at LLA
Join the team at LLA – Bedfordshire's biggest employer.
The London Luton Airport Consultative Committee (LLACC)
LLACC is our vital link to local communities, authorities and business representatives, as well as airport users and other interested parties.
Contacting LLA
We welcome feedback because it helps us improve our service to you. If you have any comments on your airport experience, get in touch with the relevant contact or write to us at:
London Luton Airport
Percival House
134 Percival Way
Luton, Bedfordshire
LU2 9NU
LLA’s vision & mission
We've got a new mission and vision to achieve our sense of who we are and what we will achieve.
Our vision
To be the simplest and friendliest major airport, focused on sustainable growth.
Our mission
We will provide our customers with a safe and easy travel experience, while being committed to supporting our communities, caring for our environment, investing in our people, and maximising stakeholder value.
First Aid Training
Our courses and approved qualifications are designed not only to meet all of your regulatory and statutory duties by complying with the Health and Safety Executive (HSE) but to give your employee skills that actually work in the real world.
Commercial opportunities at LLA
LLA is alive with opportunity for businesses and brands.
LLA Cargo Centre
Our Cargo Centre is the only HMR&C approved Transit Shed Operator (TSO) at LLA.