London Luton Airport Consultative Committee’s (LLACC) Passenger Service Sub Committee (PSSC).
The PSSC exists to consider the entirety of the passenger experience at London Luton Airport including Surface Access, Terminal facilities, Security, Immigration and complaints procedures. As part of this committee the special assistance (PRM) service performance, goals and aspirations are discussed on a quarterly basis.
Members of the committee include Consumers’ Association - Which? and The Disability Resource Centre as well as local Council members. The Vice Chairman represents passengers with disability and has links with the Dunstable Disability Resource Centre. Minutes of these meetings are available to the public on the LLACC website.
London Luton Airport Accessibility Forum (LLAAF)
London Luton Airport engages twice annually, with its special assistance (PRM) provider, Wilson James, and with disability groups and individuals, at the London Luton Airport Accessibility Forum (LLAAF). The aim of the (LLAAF) is to invite organisations and individuals to have an open discussion giving both positive and negative feedback and putting forward suggestions for improvement. Followed by an invite to tour the facilities both landside and airside. Attendees of the forum included a LLA passenger, The Disability Resource Centre, Autism Bedfordshire, Alzheimer’s Society, Age UK, Action on Hearing Loss, JDRF, Colostomy UK, Spinal Injuries Association and Guide dogs for the blind.
See our LAAFF members below
Meet LLAAF
The minutes from the forum can be found below:
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Title / Description |
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Output from Forum March 2024
Size: 154KB
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Output from Forum September 2023
Size: 164KB
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Output from Forum March 2023
Size: 57KB
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Output from Forum September 2022
Size: 165KB
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Output from Forum March 2022
Size: 175KB
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Output from Forum September 2021
Size: 141KB
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Output from Forum June 2021
Size: 106KB
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Output from Forum March 2021
Size: 165KB
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Output from Forum January 2021
Size: 184KB
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Output from Forum October 2020
Size: 154KB
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Output from Forum November 2019
Size: 594KB
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Output from Forum July 2018
Size: 57KB
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Output from Forum April 2018
Size: 56KB
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Output from Forum April 2017
Size: 115KB
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