Working with us | Sustainabilty and social value | Procurement news and events | Frequently asked questions
Procurement at London Luton Airport (LLA) manages the sourcing, contracting and supplier relationships that keep the airport operating safely, efficiently and sustainably. Our goal is to achieve best value while driving quality, innovation and responsible business practices across all areas of spend.
We are committed to open, transparent and fair procurement. All tender opportunities are managed through our dedicated procurement portal, where suppliers can register to view live opportunities, submit bids securely and receive notifications of future tenders.
Working with us
We welcome suppliers who share our commitment to safety, quality and responsible business.
Register via our eTendering Portal
- Contact the team: [email protected]
Before engaging with us, please review our key documents, noting that any terms of the contract will be notified to you during the procurement process:
Sustainability and social value
LLA values long-term partnerships with suppliers who share our commitment to service excellence, sustainability and ethical working practices. As a Real Living Wage Employer, we embed ESG principles throughout our supply chain and expect our partners to support fair pay, inclusion and environmental responsibility.
Procurement news and events
We also host Supplier Engagement Days to share upcoming projects, promote collaboration and explore innovative solutions that enhance the passenger experience. Details of future events will be published on this page and within the portal.
Frequently asked questions
What types of goods and services does London Luton Airport typically procure?
London Luton Airport (LLA) procures a wide range of goods, works and services to support the safe, efficient and sustainable operation of the airport.
Is London Luton Airport subject to the UK Public Procurement Regulations?
London Luton Airport (LLA) is a privately owned company and is not directly subject to the UK Public Procurement Regulations.
How can my business become a supplier to London Luton Airport?
London Luton Airport (LLA) welcomes new suppliers that can bring value, innovation and high standards of service to support our operations.
Suppliers interested in working with us should first register on the LLA Supplier Portal, where upcoming opportunities are managed. Once registered, suppliers may be invited to participate in opportunities relevant to their goods or services.
LLA encourages open competition and expects all suppliers to demonstrate quality, safety, sustainability and ethical business practices.
How do I register my company on the LLA supplier portal?
Suppliers can register their interest by visiting the LLA Supplier Portal Jaggaer.
Click on the link to register https://london-luton.ukp.app.jaggaer.com/
Does London Luton Airport work with local or small and medium-sized enterprises (SMEs)?
Yes. London Luton Airport (LLA) is committed to supporting the local economy and actively encourages participation from local and SME suppliers.
Where possible, we include local and SME businesses in tender opportunities and seek to remove unnecessary barriers to entry.
We value innovation, agility and community contribution and we aim to build long-term, sustainable relationships with suppliers who share these values.
What insurance or accreditations do suppliers need to work with LLA?
The insurance and accreditation requirements depend on the nature of the contract or service being provided; this will be specified within the quote/tender document.
Where can I find upcoming tender opportunities?
All current and upcoming procurement opportunities are published on the London Luton Airport Supplier Portal Jaggaer.
Registered suppliers can log in to view open tenders, submit bids, and manage communication throughout the procurement process.
Major opportunities may also be advertised on external industry platforms when appropriate.
How are new tenders advertised or communicated?
New tender opportunities are made available through the LLA Supplier Portal Jaggaer, where registered suppliers receive automated notifications for opportunities relevant to their business category.
In addition, where appropriate, LLA may share opportunities through industry networks, trade associations, or direct supplier engagement for market testing and early engagement purposes.
What evaluation criteria does London Luton Airport (LLA) use when assessing bids?
LLA uses a fair, transparent and structured evaluation process to assess all bids.
Submissions are typically evaluated on a combination of:
- Quality – technical capability, experience, innovation and approach.
- Value for Money – commercial competitiveness.
- Sustainability and Social Value – alignment with LLA’s environmental and community commitments.
- Compliance – adherence to specifications, policies and contractual requirements.
The specific weighting of each criterion is outlined in the quote/tender documentation.
Can suppliers receive feedback after submitting a tender?
Yes. London Luton Airport provides feedback to all suppliers who have participated in a formal tender process.
Does London Luton Airport allow consortium or joint venture bids?
Yes. Consortium or joint venture bids are welcome, provided that the arrangement is clearly defined and legally structured.
Suppliers submitting joint bids must clearly outline the roles and responsibilities of each party, as well as identify the lead organisation responsible for contractual obligations.
All consortium members must meet LLA’s compliance, safety and insurance requirements.
What are London Luton Airport (LLA’s) standard payment terms?
LLA operates on standard 30-day payment terms from the date of receipt of a valid, correctly submitted invoice, unless otherwise agreed contractually.
LLA is committed to fair payment practices and aims to pay all suppliers promptly in line with our contractual and ethical obligations.
How do I submit an invoice?
Invoices must quote a valid PO number and be sent to Accounts Payable: [email protected]
How does LLA ensure suppliers are paid on time?
London Luton Airport’s finance and procurement teams work closely together to ensure invoices are processed efficiently through the Jaggaer P2P system, which supports full purchase-order and invoice visibility.
To help avoid delays, suppliers are reminded to always include the correct purchase order number and follow the invoicing guidance provided during contract onboarding.
Who should I contact if I have a query about an invoice or payment?
If you have any questions about a submitted invoice or payment status, please contact the Accounts Payable team: [email protected]
Can invoices be submitted electronically?
Yes. London Luton Airport operates a fully electronic purchase-to-pay process. All invoices should be submitted electronically through the Jaggaer Supplier Portal. This ensures faster processing, better tracking, and improved payment accuracy.
Does London Luton Airport (LLA) require suppliers to pay the Real Living Wage?
Yes. LLA is proud to be a Real Living Wage employer and expects its suppliers and contractors to demonstrate the same commitment within their workforce.
Ensuring fair pay and good working conditions is an important part of LLA’s social value and sustainability objectives.
Who should I contact for general procurement queries?
Please contact the procurement team: [email protected]
Where can I access LLA’s Sustainable Supply Chain Charter?
You can find the Sustainable Supply Chain Charter by clicking the link below:
Where can I access LLA's Modern Slavery Statement?
You can find the Modern Slavery Statement by clicking the link below:
Where can I access the H&S & Environmental policy?
You can find the Health, Safety & Environment Policy by clicking the link below:
Where can I access the Jaggaer portal terms?