Health & Safety matters
It’s not something we compromise on
As the UK’s fifth busiest airport and the area’s biggest employer, we have a responsibility to reduce the risk of accidents and incidents, of ill health to all staff, third parties, business partners and members of the public.
To help us, we’ve implemented a robust safety management system, and the essence is outlined in our Health & Safety Policy outlined below.
Health, Safety and Wellbeing Policy 2025
London Luton Airport Operations Limited (LLAOL) is committed to creating a safe, healthy environment with an open wellbeing culture that supports our workforce and stakeholders,ensuring a secure and seamless experience for our guests. Our dedication to ensuring health, safety, and wellbeing is embedded in our corporate culture, guiding leadership and accountability. Aligned with our corporate values of ambitious, trusted, friendly, professional and inclusive, we strive for openness and transparency, working to identify and eliminate hazards and minimising physical and psychosocial health risks while enabling our people to thrive.
How we will deliver this:
- Ongoing monitoring, improvement, and assessment of our Health & Safety performance to effectively manage risks in our work activities.
- Adopt a proactive safety management approach, setting measurable objectives for Health, Safety, and Psychological Risk improvement.
- Demonstrate effective leadership and communication in Health, Safety & Wellbeing through our risk governance structure.
- Ensure our Senior leadership teams regularly engage directly with employees through Senior Leadership Engagement Tours.
- Conduct Wellbeing Risk Assessments across all departments to identify psychosocial hazards and creating action plans to mitigate them.
- Driving an open and honest wellbeing culture without stigma where we proactively support workforce wellbeing through interventions.
- Provide training for our managers to recognise and address psychosocial risks effectively.
- Assign clear roles and responsibilities, encouraging active employee engagement.
- Embed safety in our design approach through proactive risk management measures.
- Promote open reporting of unplanned events for transparency, encouraging concerns to be voiced and respected.
- Conduct consistent learning reviews on all events through thorough investigation methods for continuous improvement and risk reduction.
- Consulting and collaborating with employees, trade unions, and stakeholders for open communication prioritising health, safety and wellbeing.
- Provide praise, recognition, and celebrating success for reinforcing positive behaviours.
- Provide and maintain safe plant and equipment; ensure safe handling and use of substances.
- Develop and deliver effective business continuity and emergency planning arrangements.
- Equip our workforce with necessary information, training, supervision, resources, and tools for competency and safety.
- Maintain safe and healthy working conditions and welfare provisions.
- Embed a 'just culture' throughout our business processes.
- Comply with and strive to exceed relevant compliance obligations and requirements.
- Assess our safety culture maturity to identify opportunities for continuous improvement.
- Review this policy and the Health & Safety Management System annually.
This commitment underscores our dedication to the continual improvement of Health, Safety, and Wellbeing across LLAOL.
Enabling our People to Thrive #oneteam
