IT Support Apprentice

Join Our Information Technology Team as an Apprentice - London Luton Airport Apprenticeship Programme.

We’re excited to announce the launch of a brand-new opportunity as part of our London Luton Airport Apprenticeship Programme! In line with our partnership commitments with Luton Borough Council, we’re providing local opportunities for local residents from LU1 to LU4 postcodes to join our friendly IT Service Desk Team — while earning a Level 3 Information Communication Technician qualification with award-winning provider LDN Apprenticeships.

This is your chance to build a career in Information Technology at one of the UK’s fastest-growing airports, while building an extensive skill set in IT

About the Apprenticeship

The Information Technology world is changing rapidly, and this apprenticeship reflects exactly that. Delivered by LDN Apprenticeships (Ofsted Outstanding), the Information Communication Technician program will give you hands-on experience across different IT systems and working with a wide range of Airport stakeholders.

Your role at London Luton Airport will include:

  • Being the first point of contact for our colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk

  • Log and track incidents and requests through the ITSM tool, ensuring they are classified and prioritized correctly.

  • Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems.

  • Complete daily checks, such as backups from the night before.

  • Provide support for Microsoft and Office 365.

  • Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process.

Training and Qualification

You’ll be enrolled in the Level 3 Information Communication Technician Apprenticeship, designed by LDN Apprenticeships. This standard covers everything you need to succeed in today’s IT world — from IT operations, system configuration, data management, and digital transformation initiatives.

  • Duration: 16 months (12-month apprenticeship, 4-month gateway period to prepare for EPA)

  • Delivered by LDN Apprenticeships (Ofsted-rated Outstanding)

  • A-Level equivalent qualification upon successful completion of the apprenticeship

  • 1-1 meetings with assigned skills coach

  • Opportunity to network and learn with other apprentices in monthly live sessions

  • In-person development days every 6 months

  • CompTIA Bootcamp – 5-day bootcamp course in preparation for the A+ Certification

The successful apprentice will cover topics such as:

  • Helpdesk Essentials

  • PC Architecture, Installation and Configuration

  • Troubleshooting, Preventative Maintenance and Networking Fundamentals

  • Advanced Networking, Mobile and Peripheral Devices

  • OS Installation, Configuration, Maintenance and Automation

  • Advanced Security Concepts and Methodology

Typical work pattern

  • 37 hours per week (Including one study day)

  • Typical working hours – shift pattern (8am-5.30pm), including on-call after 3 months of service

Who we're looking for

  • Passionate about technology, IT innovation, and eager to build a career in IT

  • Collaborative team player who contributes fresh ideas and solutions

  • Organised, with good attention to detail and the ability to manage multiple tasks

  • Adaptable and enthusiastic to work in a fast-paced, dynamic airport environment

  • Committed to delivering an excellent service to passengers and partners

Qualifications Required / Desirable

Minimum requirements:

  • English and Maths at GCSE Grade 4 (C) or above, or Functional Skills Level 2 or above

Desired requirements:

  • Passion in IT, experience of setting up personal computer/s, knowledge of latest technology news and trends

  • Confident using Microsoft Office and keen to widen knowledge in the wider365 suite

Eligibility

To apply, you must be:

  • Living in England for the past 3 years and have the right to work in the UK

  • 5-year checkable work/education history

  • Not currently enrolled on any other courses

  • Aged 18 or over

  • Living in Luton (LU1-LU4)

All apprenticeships are subject to passing enhanced background checks in aviation. This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed on an on-going basis. The apprentice will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.

For any further information, please contact the Human Resources department at [email protected]. London Luton Airport Operations Ltd collects your personal information when you submit your application. For more details about the personal information LLA collects, how we collect it, why we need it, what we do with it, how long we keep it and what your rights are, please see our privacy notice at https://www.london-luton.co.uk/privacy-notice.

LLA is committed to fostering, promoting and preserving a culture of diversity, equality and inclusion, as we carry out our mission. We will always be respectful and seek to learn from those different from ourselves. We strive to be an equal opportunity employer, and we are determined to ensure that no applicant or employee has a negative experience for being who they are. We welcome all applications!

To apply:

If you wish to apply for this role, please send your CV and cover letter to [email protected], using the reference SA0912 in the subject line. In the body of the email, please make sure to include the following:
  • Do you currently have the right to work in the UK, and will you require visa sponsorship now or in the future?
  • Are you currently a resident of an LU1–LU4 postcode area?
  • Are you 18 years of age or older?