Lounges 15% Discount Terms and Conditions
MYLOUNGE AND NO1 LOUNGE BOOKING – LLA SALES AGENT TERMS
1. INFORMATION ABOUT US, HOW WE WORK WITH SWISSPORTALD LIMITED AND CONTACT DETAILS
1.1. Who we are. We are London Luton Airport Operations Limited a company registered in England and Wales. Our company registration number is 03491213 and our registered office is at Percival House 134 Percival Way, London Luton Airport, Luton, United Kingdom, LU2 9NU. Our value added tax number is 715 953 321.
1.2. Who we act on behalf of. We have agreed with Swissportald Limited a company registered in England with registered number 09285703 and whose registered office is at 3 More London Riverside, 5th Floor, London, United Kingdom, SE1 2AQ to act on its behalf as set out in these terms. For the remainder of these terms we will refer to Swissportald Limited as the “the Lounge Provider”.
1.3. Lounge Products. At London Luton Airport the Lounge Provider offers different lounge products and services, which are made available for sale by the Lounge Provider on our website (www.london-luton.co.uk). In these terms, the words “your Lounge Product” means the Lounge Product listed on our website, including all extra products and services to be provided by the Lounge Provider, which you have ordered or intend to order from the Lounge Provider through our website.
1.4. Who is covered by these terms and conditions. These terms and conditions apply to you if you book one or more Lounge Products with the Lounge Provider through our website. These terms apply between you and LLA in respect of your use of the Lounge Product booking process on LLA’s website, but these terms do not create a contract between you and LLA in respect of the provision of the Lounge Products you order (a contract for the provision of the Lounge Products is instead created between you and the Lounge Provider, as set out below).
1.5. Why you should read these terms. Please read these terms carefully before you submit your booking for a Lounge Product on our website. These terms tell you who we and the Lounge Provider are, and how we on behalf of the Lounge Provider, will accept your booking, collect payment and issue you with to access the Lounge Products you have ordered on . If you think that there is a mistake in these terms, please contact us to discuss.
1.6. Who your contract is with to provide Lounge Products. When you book Lounge Products on our website, your booking is with the Lounge Provider and is subject to the Lounge Provider’s separate terms and conditions found at https://no1lounges.com/terms-conditions/, or any other terms and conditions notified to you by the Lounge Provider. In accordance with those terms, a separate contract for the provision of the Lounge Product is created between you and the Lounge Provider.
1.7. What we do on behalf of the Lounge Provider: We have agreed with the Lounge Provider that we will act as the Lounge Provider’s sales agent and may do the following on its behalf:
1.7.1. agree the sale of Lounge Products on behalf of the Lounge Provider to you on our website;
1.7.2. collect any payment for bookings of Lounge Products due from you to the Lounge Provider;
1.7.3. provide you with booking confirmation details for the Lounge Products which you book with the Lounge Provider on our website; and
1.7.4. handle cancellations and booking amendments in respect of Lounge Product bookings on behalf of the Lounge Provider, which are made by you on our website at least 24 hours before your booking for a Lounge Product is due to commence.
1.8. What the Lounge Provider is responsible to you for: The Lounge Provider is responsible in accordance with the contract between you and the Lounge Provider for:
1.8.1. providing you with the Lounge Products you have booked;
1.8.2. handling any questions or complaints you may have concerning your booking or use of the Lounge Products; and
1.8.3. handling any cancellations or refunds in respect of the Lounge Products you have booked (other than in connection with cancellations and booking amendments made by you on our website at least 24 hours before your booking for a Lounge Product is due to commence).
For more details please see the Lounge Provider’s terms and conditions at https://no1lounges.com/terms-conditions/.
1.9. How to contact the Lounge Provider. Please direct any questions or complaints in respect of a booking or your use of the Lounge Products which you may have to the Lounge Provider. The options for contacting the Lounge Provider are set out on the Lounge Provider’s website https://no1lounges.com.
1.10. How we or the Lounge Provider may contact you. If we, or the Lounge Provider, have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided when you make your booking of a Lounge Product on our website.
1.11. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2. THE LOUNGE PROVIDER’S CONTRACT WITH YOU
2.1. How you can book a Lounge Product. You can order Lounge Products from the Lounge Provider by completing the Lounge Product order process on our website.
2.2. How the Lounge Provider accepts your booking. The Lounge Provider’s acceptance of your booking for Lounge Products will take place when we email you on behalf of the Lounge Provider with a booking confirmation to accept it, at which point a contract between you and the Lounge Provider for the provision of the Lounge Products will come into effect on the Lounge Provider’s terms and conditions found at https://no1lounges.com/terms-conditions/, or any other terms and conditions notified to you by the Lounge Provider.
2.3. The lounge brands you can book with. The 15% promotion is only available on the following lounge brands at London Luton Airport: My Lounge and No1 Lounge.
3. PRICE AND PAYMENT
3.1. Where to find the price for Lounge Products. The price of your selected Lounge Product during the booking period you request (which includes VAT) will be the price indicated on our website order pages.
3.2. When you must pay and how you must pay. We collect payment on behalf of the Lounge Provider of the price of the Lounge Products you order. You must pay the full price to us for your selected Lounge Products when you place your booking order on our website. On behalf of the Lounge Provider, we accept payment by the credit and debit cards indicated on our website order pages.
3.3. MyLLA member discount. If you are a myLLA member, you are eligible for a 15% discount on adult entries, on the full price displayed on our website for access to My Lounge or the No1 Lounge at the Airport, for bookings made between the dates of 1st February 2026 and 31st March 2026, subject to the following requirements, exclusions, limitations and eligibility criteria:
3.3.1. this offer is live and available to book from the 1st February 2026 and will end at 23:59pm on the 31st March 2026, you must be travelling from London Luton Airport between 1st February 2026 and 31st March 2026 to be eligible for the 15% promotion.
3.3.2. if you are a myLLA member, a discount link will be made available on your myLLA dashboard (which can be found at https://www.london-luton.co.uk/mylla) once you login to your myLLA account. A discount link will also be emailed to your registered email address;
3.3.3. to use the discount, you must click on the discount link and place your order on the booking page you are redirected to (the discount will be applied automatically to the price of your booking when you proceed to the checkout pages during that booking process);
3.3.4. the discount does not apply to the price of any extra products of services you purchase together with your lounge access (including champagne or additional Lounge access hours);
3.3.5. gift voucher purchases, cardholder reservations and extras are excluded from this sale.
3.3.6. the discount cannot be used in conjunction with any other offers or promotions made available on our website or by the Lounge Provider; and excludes child entries, these will be charged at full price.
3.3.7. to be eligible to use the discount you must be a myLLA member on the date that you purchase lounge access (you can register for a myLLA membership at https://www.london-luton.co.uk/mylla/register);
3.3.8. the discount cannot be used to reduce the price of a booking for lounge access you have made prior to the offer period set out above, or which you have made during that offer period if you have not placed your booking using the discount link on your myLLA dashboard as set out above; and
3.3.9. we (or the Lounge Provider) are under no obligation to continue the discount offer throughout the discount period, and we may at any time during the offer period cease to make the discount available to you or change the terms of the discount offer.
4. BOOKING AMENDMENTS AND CANCELLATIONS
4.1. When you may amend or cancel a booking. Without affecting any other rights you may have to cancel or amend your booking for Lounge Products with the Lounge Provider (including in accordance with Lounge Provider’s terms and conditions found at https://no1lounges.com/terms-conditions/), you may cancel or amend you booking for Lounge Products with the Lounge Provider on our website up to 24 hours before your booking is due to commence. You may do so by visiting “manage a booking” at https://parking.london-luton.co.uk/
4.2. Cancellation refunds. If you cancel your Lounge Product booking on our website, at least 24 hours prior to your Lounge Product booking commencing, on behalf of the Lounge Provider we will refund you the price you paid for the Lounge Products you booked, by the method you used for payment.
4.3. Amendment refunds. If you make a change to a Lounge Product booking, at least 24 hours prior to your Lounge Product booking commencing, on behalf of the Lounge Provider we will refund to you the original total price of your booking (prior to the change being made) by the method you originally used for payment and charge you the new total price of your booking (after the change has been made) by the method you originally used for payment.
4.4. When refunds will be made. On behalf of the Lounge Provider we will make any refunds due to you usually within 5 days (and in any event no later than within 14 days) from the day on which we you requested the cancellation or amendment of a booking for a Lounge Product.
5. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
5.1. Limits on our exclusion of liability. Nothing in these terms excludes or limits our liability to you if it would be unlawful to do so, including our liability for fraud, fraudulent misrepresentation or death or personal injury caused by our negligence.
5.2. We are not responsible for loss or damage you suffer in connection with your use of the Lounge Products, or any failure by the Lounge Provider to provide the Lounge Products you have booked in accordance with its terms. As stated in these terms, when you book Lounge Products on our website, you are entering into a contract with the Lounge Provider for the Lounge Provider to provide you with those Lounge Products. It is the Lounge Provider’s responsibility to provide you with the Lounge Products in accordance with its terms found at https://no1lounges.com/terms-conditions/. Except as set out above (see “Limits on our exclusion of liability”), we have no liability to you for any loss or damage you incur in connection with the use of Lounge Products or for any failure by the Lounge Provider to provide you with Lounge Products in accordance with the Lounge Provider’s terms.
5.3. We are not liable for business losses. Except as set out above (see “Limits on our exclusion of liability”), if you use our Lounge Product booking process on our website in connection with any commercial or business purpose we have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, wasted expenditure, loss of anticipated savings, loss of or damage to goodwill, loss of contracts, loss of business opportunity or for any indirect or consequential or special loss or damage, you may incur in connection with such use or which is otherwise caused by us.
5.4. We are not responsible for unforeseeable loss and damage caused by us. Except as set out above (see “Limits on our exclusion of liability”), if we have caused you loss or damage in connection with your use of our Lounge Product booking process on our website we are not liable to you for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time these terms are entered, both we and you knew it might happen.
6. HOW WE MAY USE YOUR PERSONAL INFORMATION
6.1. We collect personal information when you make your booking. We collect personal information when you make a booking for Lounge Products. For details about the personal information we collect, how we collect it, why we need it, what we do with it, how long we keep it and what your rights are, please see our privacy notice at https://www.london-luton.co.uk/privacy-notice For details about the personal information the Lounge Provider collects please see the Lounge Provider’s privacy notice located on the Lounge Provider’s website https://no1lounges.com/.
7. OTHER IMPORTANT TERMS
7.1. If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
7.2. Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
7.3. Laws that apply to these terms and where you may bring legal proceedings. The laws of England apply to these terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.