Passenger Information

Terminal Car Park 1 update - 15/06

Following an earlier accident in Terminal Car Park 1 involving a single vehicle, we would like to reassure you the airport continues to operate as normal.

For customers arriving back to collect vehicles: Terminal Car Park 1 is open and staff will be on hand to assist you on arrival. If you have any questions or concerns, please speak to a member of staff.

For Customers due to fly in the next few days: We will notify you if there are any changes to your parking arrangements.

Thank you for your patience and understanding. 

M1 Closures - June 2025

Additional maintenance work is being done in nearby locations on the M1, w/c 16/06 between 10pm and 5am

• Wednesday 18 June 2025, from northbound junctions 9 to 11a closed
• Thursday 19 June 2025, from northbound junctions 11a to 14 closed
• Friday 20 June 2025, from southbound junctions 14 to 11a closed
• Saturday 21 June 2025, from southbound junctions 11a to 9 closed

Changes to local Arriva bus routes serving the Airport

From 1st June, Arriva introduced some changes to routes and timetables serving our airport, see here for more information regarding the service update.

For updated timetables and bus routes, see here:

A - London Luton Airport to Houghton Regis

Z - London Luton Airport to Tithe Farm 

H – London Luton Airport to Thorn 

X2/X3 – London Luton Airport to Milton Keynes  (Previously F70/F77)

Check your passport is valid for travel

If you’re travelling in the EU, please check your passport is valid for the dates you are travelling. You will need to renew your passport if:

• There’s less than three months left on your passport while you’re travelling
• Your passport is 10 years old or more on the day you enter an EU country

Find the latest Government advice on passports and travel abroad here.

Priority Parking - Drop & Go Service replaces Meet & Greet

On 19 May, our Priority Parking option will change from a Meet and Greet to a Drop & Go service.

With our new speedy Drop & Go service at London Luton Airport, you don’t need to worry about finding a parking space.

Upon arrival, follow the simple check-in process, drop off your car and keys at the reception and leave the Drop & Go team to take care of the rest – so you can head straight off for the short walk to the terminal.

Drop & Go is available to book from 16 May, for parking arrival dates from 19 May onwards. You can book the new Drop & Go service here.

Assisted Travel (previously Special Assistance) service improvements

Over the next few weeks, we will transition our signage, digital screens, wayfinding and passenger communications to reflect the move to Assisted Travel (previously ‘Special Assistance’).

During this period, it is possible that you may still see an occasional reference to Special Assistance, but please be assured that this is still the same service and that we are working hard to ensure the transition is made as quickly as possible. 

In June, LLA will open its brand-new airside Assisted Travel lounge to support passengers with assistance needs. The lounge will offer a private, comfortable space and replaces the existing airside Special Assistance area.

The new facility will include sensory space, adult changing facilities, flight information screens, charging points for wheelchairs and phones, drinking water facilities and a range of seating options.

We look forward to welcoming you to London Luton Airport.

Update on Passenger Pick Up & Drop Off Options

Passengers now have the option to be picked up and dropped off directly in front of the terminal.

Ideal for those who prefer the convenience of the shortest possible walk to the terminal, the pick up/drop off area operates as a cashless and barrier-free system.

It is available 24 hours a day and costs £5.00 for a five-minute stay and £1.00 per minute thereafter (maximum permitted stay of 20 minutes).

Visit www.lla.info to make payment OR for further information.

Passengers requiring special assistance

Passengers requiring special assistance can still access 30 minutes of free parking in Terminal Car Park 1. For further information, please click here: london-luton.co.uk/special-assistance-landing/arriving-at-lla

Alternative Pick Up & Drop Off Options

Additional pick up and drop off options are available in the Mid Stay and Long Stay Car Parks.

Mid Stay Car Park (free for 15 minutes)

• 7 to 10 mins walk to the LLA terminal /or shuttle bus transfer
• Best for: those looking to drop off/pick up for free 

Long Stay Car Park (free for 60 minutes)

• 10 mins transfer to the LLA terminal via free shuttle bus
• Best for: those needing a little longer

Fast Track Security unofficial reseller

LLA has become aware of several passenger complaints concerning the purchase of Fast Track Security Tickets through a third-party entity known as My Trip Online.

We want to make it clear that LLA has no connection or affiliation with, and does not endorse, My Trip Online or its business practices.

Passengers have reported that after, purchasing Fast Track Security Tickets through My Trip Online, they were unwittingly enrolled into a subscription service, incurring charges of €79 every three months until cancellation.  This has led to a number of complaints and confusion, with some passengers mistakenly believing that LLA was involved in or had authorised these transactions.

Passengers are advised that fast-track tickets are available for purchase directly from LLA with no additional charges, using the following link.

We would always strongly advise our passengers to exercise caution when purchasing tickets from any third-party websites.

For any concerns or questions, please email LLA’s customer service department directly: [email protected] 

Prepare for Security

We want to help ensure you enjoy a smooth journey, and that starts with making security simple.

It’s as easy as Bag. Tray. Go. Pack everything in your bag, place your bag in a security tray and head through security. Then you’re free to discover, explore and relax in Departures before your flight.

Read more here.

Electronic Travel Authorisation

Travelling to Europe

Please check the requirements for an Electronic Travel Authorisation when travelling to destinations in Europe.

You can find more information here.

Travelling to UK

From April 2025, all travellers to the UK, except British and Irish citizens, will need permission to travel in advance through either ETA or an eVisa.

All eligible non-European nationals will require and Electric Travel Authorisation (ETA) to travel to or transit through the UK. Eligible Europeans will be able to apply from the 5th of March 2025 and will need an ETA to travel to or transit through the UK from the 2nd of April 2025.

You’ll need an ETA to:

• Come to the UK for up to 6 months for tourism, visiting family and friends, business or study.
• Come to the UK for up to 3 months on the Creative Worker visa concession.
• Transit through the UK – including if you’re not going through UK border control.
• Coming to the UK for a permitted paid engagement.

Find out more here.

Now open!

Sanfords, a brand new American-style diner, has opened its doors at London Luton Airport.

Set over two floors, Sanfords offers a unique dining experience with a range of American classics in a spacious and dynamic setting in the LLA departure lounge. 

The ground floor diner features an exciting menu of American classics, and American twists on British classics, whilst the mezzanine Loft Bar offers an impressive range of drink options and a menu of handheld food to enjoy before you set off.

Page last updated at 06:58 on 19/06/2025