Passenger Information
Priority Parking - Drop & Go Service replaces Meet & Greet
On 19 May, our Priority Parking option will change from a Meet and Greet to a Drop & Go service.
With our new speedy Drop & Go service at London Luton Airport, you don’t need to worry about finding a parking space.
Upon arrival, follow the simple check-in process, drop off your car and keys at the reception and leave the Drop & Go team to take care of the rest – so you can head straight off for the short walk to the terminal.
Drop & Go is available to book from 16 May, for parking arrival dates from 19 May onwards. You can book the new Drop & Go service here.
Assisted Travel (previously Special Assistance) service improvements
Over the next few weeks, we will transition our signage, digital screens, wayfinding and passenger communications to reflect the move to Assisted Travel (previously ‘Special Assistance’).
During this period, it is possible that you may still see an occasional reference to Special Assistance, but please be assured that this is still the same service and that we are working hard to ensure the transition is made as quickly as possible.
In June, LLA will open its brand-new airside Assisted Travel lounge to support passengers with assistance needs. The lounge will offer a private, comfortable space and replaces the existing airside Special Assistance area.
The new facility will include sensory space, adult changing facilities, flight information screens, charging points for wheelchairs and phones, drinking water facilities and a range of seating options.
We look forward to welcoming you to London Luton Airport.
Update on Passenger Pick Up & Drop Off Options
Passengers now have the option to be picked up and dropped off directly in front of the terminal.
Ideal for those who prefer the convenience of the shortest possible walk to the terminal, the pick up/drop off area operates as a cashless and barrier-free system.
It is available 24 hours a day and costs £5.00 for a five-minute stay and £1.00 per minute thereafter (maximum permitted stay of 20 minutes).
Visit www.lla.info to make payment OR for further information.
Passengers requiring special assistance
Passengers requiring special assistance can still access 30 minutes of free parking in Terminal Car Park 1. For further information, please click here: london-luton.co.uk/special-assistance-landing/arriving-at-lla
Alternative Pick Up & Drop Off Options
Additional pick up and drop off options are available in the Mid Stay and Long Stay Car Parks.
Mid Stay Car Park (free for 15 minutes)
- 7 to 10 mins walk to the LLA terminal /or shuttle bus transfer
- Best for: those looking to drop off/pick up for free
Long Stay Car Park (free for 60 minutes)
- 10 mins transfer to the LLA terminal via free shuttle bus
- Best for: those needing a little longer
Please check National Highways for more details.
Engineering Works Affecting Thameslink Services
Network Rail is carrying out essential upgrades on the Midland Main Line between Bedford and London, affecting Thameslink and East Midlands Railway (EMR) services over several weekends from 22 February to 1 June. Rail replacement buses will be in operation on affected routes.
Weekend train services between Bedford and London St Pancras will be altered, with some sections replaced by buses.
Affected Dates
- 24th - 25th May
- 31st May - 1st June
Replacement Bus Services:
Buses will operate between Bedford, Luton, Harpenden, Mill Hill Broadway, and Hitchin depending on the weekend.
Check Thameslink and EMR websites for specific routes.
Plan Ahead
Check before you travel: Visit National Rail for real-time updates.
Thameslink service changes: Thameslink website.
EMR service updates: EMR website.
Passengers are advised to allow extra time for their journeys and use alternative routes where necessary.
Fast Track Security unofficial reseller
LLA has become aware of several passenger complaints concerning the purchase of Fast Track Security Tickets through a third-party entity known as My Trip Online.
We want to make it clear that LLA has no connection or affiliation with, and does not endorse, My Trip Online or its business practices.
Passengers have reported that after, purchasing Fast Track Security Tickets through My Trip Online, they were unwittingly enrolled into a subscription service, incurring charges of €79 every three months until cancellation. This has led to a number of complaints and confusion, with some passengers mistakenly believing that LLA was involved in or had authorised these transactions.
Passengers are advised that fast-track tickets are available for purchase directly from LLA with no additional charges, using the following link.
We would always strongly advise our passengers to exercise caution when purchasing tickets from any third-party websites.
For any concerns or questions, please email LLA’s customer service department directly: [email protected]
Prepare for Security
We want to help ensure you enjoy a smooth journey, and that starts with making security simple.
It’s as easy as Bag. Tray. Go. Pack everything in your bag, place your bag in a security tray and head through security. Then you’re free to discover, explore and relax in Departures before your flight.
Electronic Travel Authorisation
Travelling to Europe
Please check the requirements for an Electronic Travel Authorisation when travelling to destinations in Europe.
You can find more information here.
Travelling to UK
From April 2025, all travellers to the UK, except British and Irish citizens, will need permission to travel in advance through either ETA or an eVisa.
All eligible non-European nationals will require and Electric Travel Authorisation (ETA) to travel to or transit through the UK. Eligible Europeans will be able to apply from the 5th of March 2025 and will need an ETA to travel to or transit through the UK from the 2nd of April 2025.
You’ll need an ETA to:
- Come to the UK for up to 6 months for tourism, visiting family and friends, business or study.
- Come to the UK for up to 3 months on the Creative Worker visa concession.
- Transit through the UK – including if you’re not going through UK border control.
- Coming to the UK for a permitted paid engagement.
Now open!
Sanfords, a brand new American-style diner, has opened its doors at London Luton Airport.
Set over two floors, Sanfords offers a unique dining experience with a range of American classics in a spacious and dynamic setting in the LLA departure lounge.
The ground floor diner features an exciting menu of American classics, and American twists on British classics, whilst the mezzanine Loft Bar offers an impressive range of drink options and a menu of handheld food to enjoy before you set off.
Page last updated at 14:35 on 16/05/2025