Passenger Information

Terminal Car Park 2 opening - drop off and pick up changes

The new Terminal Car Park 2 will open on 1st October 2025. The opening of Terminal Car Park 2 will coincide with the relocation of the drop off/pick up zone to the new car park’s ground floor. 

This option is the most convenient for a quick drop off or pick up, with the terminal just a short walk away.   

To make dropping off or picking up as simple as possible, the new drop off/pick up zone in Terminal Car Park 2 will operate as a cashless and barrier-free system. Automatic Number Plate Recognition (ANPR) will be in operation and payments should be made online after your visit.  

Please click here to make your payment. 

Please note that we offer an alternative, free drop off/pick up point in our Long Stay Car Park. Although the Long Stay Car Park is located further from the terminal, a free shuttle bus service will get you to and from the terminal in just a few minutes.  

Blue Badge Holders & passengers requiring special assistance

For ease of access to the terminal, we recommend Terminal Car Park 1 for Blue Badge holders and those who have pre-booked Assisted Travel (previously known as Special Assistance). Blue Badge holders and those with pre-booked assistance also benefit from 30 minutes of FREE parking and reduced rates for longer stays up to 24 hours rates in Terminal Car Park 1. For more information see here. 

Check your passport is valid for travel

If you’re travelling in the EU, please check your passport is valid for the dates you are travelling. You will need to renew your passport if:

• There’s less than three months left on your passport while you’re travelling
• Your passport is 10 years old or more on the day you enter an EU country

Find the latest Government advice on passports and travel abroad here.

Passenger Pick Up & Drop Off Options

Passengers have the option to be picked up and dropped off directly in front of the terminal.

Ideal for those who prefer the convenience of the shortest possible walk to the terminal, the pick up/drop off area operates as a cashless and barrier-free system.

It is available 24 hours a day and costs £5.00 for a five-minute stay and £1.00 per minute thereafter (maximum permitted stay of 20 minutes).

Visit www.lla.info to make payment OR for further information.

Passengers requiring special assistance

Passengers requiring special assistance can still access 30 minutes of free parking in Terminal Car Park 1. For further information, please click here: london-luton.co.uk/special-assistance-landing/arriving-at-lla

Alternative Pick Up & Drop Off Options

Additional pick up and drop off options are available in the Mid Stay and Long Stay Car Parks.

Mid Stay Car Park (free for 15 minutes)

• 7 to 10 mins walk to the LLA terminal /or shuttle bus transfer
• Best for: those looking to drop off/pick up for free 

Long Stay Car Park (free for 60 minutes)

• 10 mins transfer to the LLA terminal via free shuttle bus
• Best for: those needing a little longer

Fast Track Security unofficial reseller

LLA has become aware of several passenger complaints concerning the purchase of Fast Track Security Tickets through a third-party entity known as My Trip Online.

We want to make it clear that LLA has no connection or affiliation with, and does not endorse, My Trip Online or its business practices.

Passengers have reported that after, purchasing Fast Track Security Tickets through My Trip Online, they were unwittingly enrolled into a subscription service, incurring charges of €79 every three months until cancellation.  This has led to a number of complaints and confusion, with some passengers mistakenly believing that LLA was involved in or had authorised these transactions.

Passengers are advised that fast-track tickets are available for purchase directly from LLA with no additional charges, using the following link.

We would always strongly advise our passengers to exercise caution when purchasing tickets from any third-party websites.

For any concerns or questions, please email LLA’s customer service department directly: [email protected]

Prepare for Security

We want to help ensure you enjoy a smooth journey, and that starts with making security simple.

It’s as easy as Bag. Tray. Go. Pack everything in your bag, place your bag in a security tray and head through security. Then you’re free to discover, explore and relax in Departures before your flight.

Read more here.

Electronic Travel Authorisation

Travelling to Europe

Please check the requirements for an Electronic Travel Authorisation when travelling to destinations in Europe.

You can find more information here.

Travelling to UK

From April 2025, all travellers to the UK, except British and Irish citizens, will need permission to travel in advance through either ETA or an eVisa.

All eligible non-European nationals will require and Electric Travel Authorisation (ETA) to travel to or transit through the UK. Eligible Europeans will be able to apply from the 5th of March 2025 and will need an ETA to travel to or transit through the UK from the 2nd of April 2025.

You’ll need an ETA to:

• Come to the UK for up to 6 months for tourism, visiting family and friends, business or study.
• Come to the UK for up to 3 months on the Creative Worker visaconcession.
• Transit through the UK – including if you’re not going through UK border control.
• Coming to the UK for a permitted paid engagement.

Find out more here.

Page last updated at 14:42 on 16/09/2025