Getting the Assisted Travel (previously Special Assistance) you need

LLA is compact and thoughtfully designed, but, as in most airports, anyone departing or arriving could encounter some fairly long walks and stairs.
Remember that it’s always best to pre-book Assisted Travel (previously Special Assistance) with your airline, tour operator or travel agent at least 48 hours before the scheduled time of departure of your flight. While our Assisted Travel team will always accommodate non-booked or late-booked customers, you might experience a limited or delayed service.

The airline will let us know and a member of our trained Assisted Travel team will be waiting to help. On arrival at the terminal, report to the Assisted Travel Desk which is signposted from the entrance.

Our Assisted Travel team members can help at every step of your LLA journey:

  • Getting to and from public transport (including Luton DART/Luton Aiport Express)
  • Getting to and from your car park
  • Carrying baggage
  • Navigating check-in and security
  • Getting to the plane
  • Getting on and off aircraft
  • Help with luggage on arrival

Remember that by pre-booking Assisted Travel through your airline, you’ll avoid any possible delays while we organise your support.

Instructions for pre-booking Assisted Travel (previously Special Assistance)

To pre-book Special Assistance with your airline, please follow the specific instructions detailed below.

1. easyJet

If you’re booking over the phone, please request Special Assistance at the time of booking. If you’re booking online, please place the booking then, once the confirmation e-mail is received, click on the Manage Booking area, select Specific needs and access requirements and follow the adding a request link.  

Please visit the easyJet website for details or call +44 (0)800 2606686 between 08:00 and 20:00 (UK time). Special assistance queries only.

2. El Al

3. Ryanair

4. Sun Express

5. TUI

6. WizzAir

7. FLYONE

8. Jet2

9. Dan Air