How did you find our Special Assistance Service?
We want to know
If you have any comments, observations or complaints about our Special Assistance services, we want to know.
Please get in touch with LLA’s Special Assistance team at [email protected].
Special Assistance Survey
LLA and The Civil Aviation Authority are collecting feedback on the quality of the Special Assistance offered for passengers with reduced mobility.
If you recently travelled via LLA and used our Special Assistance services, we’d love you to take our short survey. We really value your input, and it’ll only take a few minutes.
Persons with Reduced Mobility Quality Standards
Our Quality Standards have been prepared to comply with EC Regulation No 1107/2006, the Equality Act, European Civil Aviation Conference (ECAC) standards, and best practices in the handling of disabled persons. See our Persons with Reduced Mobility Quality Standards here.
Special Assistance stats
Here we publish the waiting times for our arriving and departing Persons of Reduced Mobility customers. See how we’re consistently matching or beating the European Civil Aviation Conference targets.
2025
File Type | Title / Description | |
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First contact to end of service 2025
Size: 76 KB |
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Waiting times for PRM Customers March 2025
Size: 64 KB |
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Waiting times for PRM Customers February 2025
Size: 64 KB |
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Waiting times for PRM Customers January 2025
Size: 64 KB |
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2024
File Type | Title / Description | |
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First contact to end of service 2024
Size: 78 KB |
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Waiting times for PRM Customers December 2024
Size: 64 KB |
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Waiting times for PRM Customers November 2024
Size: 64 KB |
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Waiting times for PRM Customers October 2024
Size: 64 KB |
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Waiting times for PRM Customers September 2024
Size: 64 KB |
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Waiting times for PRM Customers August 2024
Size: 64 KB |
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Waiting times for PRM Customers July 2024
Size: 63 KB |
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Waiting times for PRM Customers June 2024
Size: 64 KB |
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Waiting times for PRM Customers May 2024
Size: 64 KB |
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Waiting times for PRM Customers April 2024
Size: 64 KB |
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Waiting times for PRM Customers Mar 2024
Size: 64 KB |
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Waiting times for PRM Customers Feb 2024
Size: 64 KB |
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Waiting times for PRM Customers Jan 2024
Size: 64 KB |
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2023
File Type | Title / Description | |
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First contact to end of service 2023
Size: 77 KB |
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Waiting times for PRM Customers Dec 2023
Size: 64 KB |
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Waiting times for PRM Customers Nov 2023
Size: 65 KB |
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Waiting times for PRM Customers October 2023
Size: 65 KB |
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Waiting times for PRM Customers Sept 2023
Size: 65 KB |
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Waiting times for PRM Customers Aug 2023
Size: 64 KB |
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Waiting times for PRM Customers Jul 2023
Size: 65 KB |
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Waiting times for PRM Customers Jun 2023
Size: 65 KB |
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Waiting times for PRM Customers May 2023
Size: 65 KB |
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Waiting times for PRM Customers Apr 2023
Size: 49 KB |
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Waiting times for PRM Customers Mar 2023
Size: 74 KB |
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Waiting times for PRM Customers Feb 2023
Size: 64 KB |
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Waiting times for PRM Customers Jan 2023
Size: 64 KB |
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2022
File Type | Title / Description | |
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First contact to end of service 2022
Size: 168 KB |
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Waiting times for PRM Customers Dec 2022
Size: 64 KB |
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Waiting times for PRM Customers Nov 2022
Size: 64 KB |
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Waiting times for PRM Customers Oct 2022
Size: 46 KB |
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Waiting times for PRM Customers Sep 2022
Size: 46 KB |
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Waiting times for PRM Customers Aug 2022
Size: 46 KB |
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Waiting times for PRM Customers Jul 2022
Size: 46 KB |
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Waiting times for PRM Customers Jun 2022
Size: 46 KB |
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Waiting times for PRM Customers May 2022
Size: 46 KB |
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Waiting times for PRM Customers Apr 2022
Size: 45 KB |
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Waiting times for PRM Customers Mar 2022
Size: 42 KB |
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Waiting times for PRM Customers Feb 2022
Size: 58 KB |
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Waiting times for PRM Customers Jan 2022
Size: 58 KB |
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2021
File Type | Title / Description | |
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First contact to end of service 2021
Size: 73 KB |
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Waiting times for PRM Customers Dec 2021
Size: 59 KB |
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Waiting times for PRM Customers Nov 2021
Size: 59 KB |
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Waiting times for PRM Customers Oct 2021
Size: 59 KB |
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Waiting times for PRM Customers Sept 2021
Size: 59 KB |
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Waiting times for PRM Customers August 2021
Size: 59 KB |
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Waiting times for PRM Customers July 2021
Size: 59 KB |
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Waiting times for PRM Customers June 2021
Size: 58 KB |
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Waiting times for PRM Customers May 2021
Size: 58 KB |
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Waiting times for PRM Customers April 2021
Size: 59 KB |
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Waiting times for PRM Customers March 2021
Size: 58 KB |
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Waiting times for PRM Customers February 2021
Size: 59 KB |
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Waiting times for PRM Customers January 2021
Size: 42 KB |
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2020
File Type | Title / Description | |
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First contact to end of service 2020
Size: 60 KB |
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Waiting times for PRM Customers December 2020
Size: 70 KB |
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Waiting times for PRM Customers November 2020
Size: 70 KB |
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Waiting times for PRM Customers October 2020
Size: 273 KB |
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Waiting times for PRM Customers September 2020
Size: 43 KB |
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Waiting times for PRM Customers August 2020
Size: 41 KB |
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Waiting times for PRM Customers July 2020
Size: 84 KB |
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Waiting times for PRM Customers June 2020
Size: 83 KB |
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Waiting times for PRM Customers May 2020
Size: 83 KB |
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Waiting times for PRM Customers April 2020
Size: 83 KB |
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Waiting times for PRM Customers March 2020
Size: 44 KB |
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Waiting times for PRM Customers February 2020
Size: 42 KB |
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Waiting times for PRM Customers January 2020
Size: 42 KB |
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2019
File Type | Title / Description | |
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First contact to end of service 2019
Size: 238 KB |
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Waiting Times for PRM Customers December 2019
Size: 84 KB |
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Waiting times for PRM Customers November 2019
Size: 43 KB |
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Waiting times for PRM Customers October 2019
Size: 85 KB |
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Waiting times for PRM Customers September 2019
Size: 85 KB |
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Waiting times for PRM Customers August 2019
Size: 84 KB |
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Waiting times for PRM Customers July 2019
Size: 84 KB |
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Waiting times for PRM Customers June 2019
Size: 84 KB |
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Waiting times for PRM Customers May 2019
Size: 84 KB |
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Waiting times for PRM Customers April 2019
Size: 42 KB |
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Waiting times for PRM Customers March 2019
Size: 83 KB |
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Waiting times for PRM Customers February 2019
Size: 42 KB |
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Waiting times for PRM Customers January 2019
Size: 65 KB |
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2018
File Type | Title / Description | |
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First contact to end of service 2018
Size: 85 KB |
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Waiting times for PRM Customers December 2018
Size: 64 KB |
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Waiting times for PRM Customers November 2018
Size: 41 KB |
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Waiting times for PRM Customers September 2018
Size: 42 KB |
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Waiting times for PRM Customers August 2018
Size: 41 KB |
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Waiting times for PRM Customers July 2018
Size: 47 KB |
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Waiting times for PRM Customers June 2018
Size: 48 KB |
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Waiting times for PRM Customers May 2018
Size: 47 KB |
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Waiting times for PRM Customers April 2018
Size: 71 KB |
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Waiting-times-for-PRM-Customers-ECAC-March-2018.pdf
Size: 48 KB |
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Waiting-times-for-PRM-Customers-ECAC-February-2018.pdf
Size: 48 KB |
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Waiting times for PRM Customers January 2018
Size: 47 KB |
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2017
File Type | Title / Description | |
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First contact to end of service 2017
Size: 316 KB |
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Waiting times for PRM Customers December 2017
Size: 57 KB |
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Waiting times for PRM Customers November 2017
Size: 57 KB |
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Waiting times for PRM Customers October 2017
Size: 57 KB |
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Waiting times for PRM Customers September 2017
Size: 197 KB |
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Waiting times for PRM Customers August 2017
Size: 57 KB |
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Waiting times for PRM Customers July 2017
Size: 57 KB |
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Waiting times for PRM Customers June 2017
Size: 57 KB |
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Waiting times for PRM Customers May 2017
Size: 57 KB |
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Waiting times for PRM Customers April 2017
Size: 44 KB |
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Waiting times for PRM Customers March 2017
Size: 58 KB |
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Waiting times for PRM Customers February 2017
Size: 58 KB |
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Waiting times for PRM Customers January 2017
Size: 134 KB |
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