How did you find our Special Assistance Service?

We want to know

If you have any comments, observations or complaints about our Special Assistance services, we want to know.

Please get in touch with LLA’s Special Assistance team at [email protected].

Special Assistance Survey

LLA and The Civil Aviation Authority are collecting feedback on the quality of the Special Assistance offered for passengers with reduced mobility.

If you recently travelled via LLA and used our Special Assistance services, we’d love you to take our short survey. We really value your input, and it’ll only take a few minutes.

Take the survey

Persons with Reduced Mobility Quality Standards

Our Quality Standards have been prepared to comply with EC Regulation No 1107/2006, the Equality Act, European Civil Aviation Conference (ECAC) standards, and best practices in the handling of disabled persons. See our Persons with Reduced Mobility Quality Standards here.

Special Assistance stats

Here we publish the waiting times for our arriving and departing Persons of Reduced Mobility customers. See how we’re consistently matching or beating the European Civil Aviation Conference targets.