How did you find our Assisted Travel (previously Special Assistance)?
We want to know
If you have any comments, observations or complaints about our Assisted Travel (previously Special Assistance) services, we want to know.
Please get in touch with LLA’s Assisted Travel team at [email protected].
Assisted Travel (previously Special Assistance) Survey
LLA and The Civil Aviation Authority are collecting feedback on the quality of the Assisted Travel offered for passengers with reduced mobility.
If you recently travelled via LLA and used our Assisted Travel services, we’d love you to take our short survey. We really value your input, and it’ll only take a few minutes.
Persons with Reduced Mobility Quality Standards
Our Quality Standards have been prepared to comply with EC Regulation No 1107/2006, the Equality Act, European Civil Aviation Conference (ECAC) standards, and best practices in the handling of disabled persons. See our Persons with Reduced Mobility Quality Standards here.
Assisted Travel (previously Special Assistance) stats
Here we publish the waiting times for our arriving and departing Persons of Reduced Mobility customers. See how we’re consistently matching or beating the European Civil Aviation Conference targets.
