Terms and Conditions

1.1. Who we are. We are London Luton Airport Operations Limited a company registered in England and Wales. Our company registration number is 03491213 and our registered office is at Percival House 134 Percival Way, London Luton Airport, Luton, United Kingdom, LU2 9NU. Our value added tax number is 715 953 321.
1.2. Car parking options. At London Luton Airport we offer different types of car parking options for sale on our website www.london-luton.co.uk/parking or by telephone on +44 (0)345 303 7397. In these terms, the words below have the following meanings:
1.2.1. “your car parking option” means the car parking option listed on our website which you have ordered or intend to order from us through our website or by telephone;
1.2.2. “self-parking” means a car parking option which allows you to park your car in one of our car parks (excluding parking in our Priority Parking area); and
1.2.3. “Priority Parking (Meet and Greet)” means a car parking option which allows you to park your car in our Priority Parking area ready for us to collect and park it for you in one of our car parks (see paragraph 6 below for further details).
1.3. Who is covered by these terms and conditions. These terms and conditions apply to you if you book one of our car parking options. References in these terms to “your vehicle” means the vehicle you have booked, or intend to book, a car parking option for.
1.4. Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will accept your booking order, how we will provide your car parking option to you, how you and we may change or end the booking contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.5. How to contact us. You can contact us by emailing [email protected] or by telephone on +44 (0)345 303 7397.
1.6. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you make your booking with us.
1.7. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2.0. Our contract with you

2.1. How you can book a car parking option. You can order one of our car parking options by completing our online car parking booking process at https://www.london-luton.co.uk/parking or by speaking with one of our sales representatives on +44 (0)345 303 7397.
2.2. How we accept your booking. Our acceptance of your booking order will take place when we email or write to you with a booking confirmation to accept it, at which point a contract on these terms will come into existence between you and us.
2.3. If we cannot proceed with your booking. If we are unable proceed with your booking order, we will inform you of this and will either offer you an alternative car parking option or to cancel your booking and receive a refund of the charge you have paid for the car parking option you have booked. This might be because of limited capacity or temporary unavailability of our car parks or because of unexpected limits on our resources.

3.0. Price and payment

3.1. Where to find the price for car parking options. The price of your selected car parking option during the booking period you request (which includes VAT) will be the price indicated on our website order pages or as described to you by our sales representative when you place your booking order. We take all reasonable care to ensure that the price of the car parking option advised to you is correct. However please see paragraph 3.3 for what happens if we discover an error in the price of the car parking option when you place your booking order.
3.2. When you must pay and how you must pay. You must pay for the full booking period you request in respect of your selected car parking option when you place your booking order. We accept payment by the credit and debit cards indicated on our website order pages or advised to you by our sales representative when you place your booking order.
3.3. What happens if we have got the price wrong. It is always possible that, despite our best efforts, some of the car parking options we sell may be incorrectly priced. Where the correct price at your order date is less than our stated price at your booking order date, we will charge the lower amount. If the car parking option’s correct price at your order date is higher than the price stated to you, we may contact you to tell you the correct price before we accept your booking and ask if you wish to proceed. If we accept and process your booking order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may before your booking period commences, end the contract and refund you any sums you have paid.
3.4. Overstay charges. If your vehicle remains in the car park you have booked for a total period which is 2 hours or longer than your total booking period, you will be required to pay an overstay charge. For each part or full additional 24 hour period your vehicle remains in the car park, the overstay charge will be calculated at a rate of a full 24 hours of additional parking at the charging rate displayed at the entrance to that car park. You must pay for overstay charges using credit card or debit card at the exit barrier to the car park (unless the car parking option you have booked is “Priority Parking” in which case you must pay the overstay charge at the reception desk located in the Priority Parking area on the second floor of Terminal Car Park 1).
3.5. Early check-in charges for Priority Parking and Economy Priority Parking (our Meet and Greet offering). If you have booked Priority Parking and park your car in the Priority Parking area earlier than 2 hours before the check-in time set out on your booking confirmation, you must pay to us the early check-in charge at the rate set out at the entrance to the Priority Parking area of Terminal Car Park 1. You must pay for early check-in charges at the reception desk located in the Priority Parking area on the second floor of Terminal Car Park 1.

4.0. Entering and exiting a car park.

4.1. How you may enter and exit the car park you have booked. Our car parks are fitted with automatic number plate recognition cameras (ANPR) which will allow your vehicle to enter and exit the car park you have booked during your booking period.
4.2. Early departure. If you remove your vehicle from the car park you have booked before the end of your booking period, your booking will end and you will not be entitled to re-enter that car park under the same booking.

5.0. Car parking option bookings

5.1. What your booking entitles you to. During our booking process you will be asked to select the car parking option you wish to book, the booking period during which you require car parking and to provide the number plate details of your vehicle. If your booking order is accepted by us, your booking entitles you during your booking period to park your vehicle in the car park you have selected (unless you have booked Priority Parking or Economy Priority Parking, see paragraph 6 - “Priority Parking and Economy Priority Parking– Meet and Greet Bookings”).
 

6.0. Priority parking and economy priority parking – meet and greet bookings

6.1. What your booking entitles you to and what you must do. If you have a booking order for Priority Parking or Economy Priority Parking accepted by us, you are entitled to park your car in the Priority Parking area of Terminal Car Park 1 during the check-in period you select when you complete our booking order process. You must provide a member of our staff at the reception desk located in our Priority Parking area with your booking details and the keys to your vehicle. We will then drive your vehicle to a parking space in one of our car parks and park it there for the duration of your booking period. We will drive your vehicle back to the Priority Parking area in Terminal Car Park 1 ready for your collection when your return flight (for which you provide details of during our booking process) arrives at London Luton Airport.
6.2. Delayed or change of your return flight. If your return flight (for which you provide the details of during our booking process) changes or is delayed by a period of more than 8 hours, you must contact us to provide details of your new flight or the period of time you expect your flight to be delayed by.
7.2. Unroadworthy or unsafe vehicles. If your vehicle is unroadworthy, mechanically defective, presents a danger to other persons or property, or is untaxed, you must not use it in conjunction with one of our car parking options.

8.0. Change to the car park you have booked & refusing you entry

8.1. No guarantee. Due to changing operational demands and security requirements, we do not guarantee:
8.1.1. that the car park you have selected in connection with the car parking option you book will be available for you to park in on your arrival; or
8.1.2. the time it will take to:
8.1.2.1. enter, park in and exit any our car parks; or
8.1.2.2. travel from any of our car parks to the terminal at London Luton Airport (including through the use of our transfer bus service).
If the car park you have booked for your selected car parking option is not available for you to park in on your arrival, we will arrange an alternative car park for you to park in for the duration of your booking period.  

10.0. Our rights to make changes

11. Your rights to end the contract

12.Our rights to end the contract

13. Our responsibility for loss or damage suffered by you

14. How we may use your personal information

15. Other important terms

1. Information about us and contact details

1.1. Who we are. We are London Luton Airport Operations Limited a company registered in England and Wales. Our company registration number is 03491213 and our registered office is at Percival House, 134 Percival Way, London Luton Airport, Luton, Bedfordshire, LU2 9NU.

1.2. How to contact us. Please direct any questions or complaints you may have for us to [email protected]. If you have purchased or been allocated your Fast Track Security pass by one of our authorised resellers (such as an airline or tour operator), we suggest directing any booking questions or complaints to them in the first instance.

1.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you using the contact information you may provide to us.

1.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2. These terms

2.1. Who is covered by these terms. These terms apply to you if you hold a valid Fast Track Security pass and wish to use the Fast Track Security service at London Luton Airport.

2.2. What these terms cover. These are the terms and conditions on which we provide Fast Track Security services at London Luton Airport to you and any person who uses the Fast Track Security service.

2.3. Why you should read them. Please read these terms carefully before you use the Fast Track Security service. These terms tell you who we are, how we will provide services to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. You must comply with these terms when you use the Fast Track Security service.

3. Our fast track security service

3.1. Where can you can find your Fast Track Security pass. Each Fast Track Security pass issued by us will be set out on a separate Fast Track Security ticket. Each Fast Track Security pass issued by one of our authorised resellers is recorded on the relevant flight boarding pass of the person the Fast Track Security pass has been purchased for.

3.2. Different types of Fast Track Security passes. We issue the following types of Fast Track Security pass:

Type of Pass	Fast Track Security Service Operating Hours
Daytime Offer Fast Track Security pass (purchased in person within the terminal)	Between the hours of 9 am and 9 pm on the day of purchase
Standard Fast Track Security pass (purchased in person within the terminal)	Between the hours of 4 am and 9 pm on the day of purchase
Pre-booked Fast Track Security pass (purchased online)	Between the hours of 4 am and 9 pm on the day specified in the Fast Track Security pass

A Fast Track Security pass can be used to enter the Fast Track Security service only during the relevant operating hours for that Fast Track Security pass, as set out above.
3.3. Presenting your Fast Track Security pass. When you arrive in our security area at London Luton Airport, you must present your Fast Track Security pass to a security officer at our Fast Track Security service desk. If your Fast Track Security pass is printed separately to your boarding pass, you must leave the Fast Track Security pass with the security officer at the Fast Track Security service desk. You will then be directed to our Fast Track Security lane and must scan your boarding pass using one of our Fast Track Security gates.
3.4. Validity of your Fast Track Security pass. Each Fast Track Security pass is valid only: 3.4.1. for a single use of the Fast Track Security service by the person to whom it is allocated;
3.4.2. if it is used before the departure of the relevant flight (which will be the flight specified on the boarding card of the person to whom the Fast Track Security pass is allocated);
3.4.3. if it is used no earlier than 6 hours before departure of the relevant flight (which will be the flight specified on the boarding card of the person to whom the Fast Track Security pass is allocated); and
3.4.4. during the operating hours allocated to that Fast Track Security pass, as set out in paragraph 3.2.
 
3.5. Accompanying children. Children under the age of two may accompany the holder of a Fast Track Security pass without extra charge and are not required to hold a Fast Track Security pass in their own name. Any children of 2 years of age or older will require their own Fast Track Security pass to use our Fast Track Security service.
3.6. Using our Fast Track Security service. Our Fast Track Security service permits you access to our Fast Track Security lane which is a separate security route from our standard security lane routes. Once you have passed through the Fast Track Security lane and have entered our security search area you will be subject to the same security checks and restrictions which apply to all passengers. You will be informed of our security checks and restrictions on your arrival to our security area. For further information please visit our website www.london-luton.co.uk.
3.7. Leaving enough time. We strongly recommend that you allow enough time to proceed through our Fast Track Security lanes and security screening area to catch your flight. You should allow at least two hours before your flight is due to depart. We will not be responsible to you in the event that you miss your flight due to any time spent using our Fast Track Security service.
3.8. No guarantee. Due to changing operational demands and security requirements, we do not guarantee:
3.8.1. that our Fast Track Security service will be available for use on your arrival;
3.8.2. the time it will take to use our Fast Track Security service;
3.8.3. that there will be a maximum or minimum length of queue to use our Fast Track Security lane; or
3.8.4. that using our Fast Track Security service will be quicker than our standard security service.
3.9. Refusal of entry. We are required to ensure that London Luton Airport operates safely and securely for all passengers. We therefore retain the right to refuse you, or any other person holding a Fast Track Security pass, entry to our Fast Track Security lanes and/or admittance through any security area if we consider it appropriate to do so.

4. Our responsibility for loss or damage suffered by you

4.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us when placing an order.
4.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Track Security service including the right to receive services which are as described and supplied with reasonable skill and care.
4.3. We are not liable for business losses. We only supply the Fast Track Security service to you as a consumer for private use. If you use the Fast Track Security service for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5. How we may use your personal information

5.1. We collect personal information when you use our fast track service. London Luton Airport Operations Limited collects personal information when you are present at London Luton Airport including when you use the fast track service. For details about the personal information we collect, how we collect it, why we need it, what we do with it, how long we keep it and what your rights are, please see our privacy notice at https://www.london-luton.co.uk/privacy-notice

6. Other important terms

6.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
6.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
6.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of these terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
6.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
6.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
6.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Fast Track Security service in the English courts.

1. Information about us, how apcoa works with us and these terms

1.1. Who we are. We (and “our” and “us”) are London Luton Airport Operations Limited (company number 03491213). We operate London Luton Airport (the “Airport”). APCOA Parking (UK) Limited (company number 02572947) act as our agent to manage the roads, car parks and drop-off zone at the Airport and enforce these terms on our behalf. References to “we”, “our” and “us” in these terms includes APCOA Parking (UK) Limited acting on our behalf.
1.2. Who these terms apply to. These terms apply to you if you use any roads, car parks or the drop-off zone at the Airport. References to “your vehicle” means any vehicle, trailer or caravan which is, or has been, under your control at the Airport. If you do not agree to these terms, you must not enter the roads, car parks or drop-off-zone at the Airport.
1.3. Contact us. You can contact us by email at [email protected], by telephone on +44 (0)345 303 7397 or writing to APCOA Parking, Administration Office, Mid Term Car Park, London Luton Airport, Luton, LU2 9QT.

2. Drop-off charges

2.1. When you incur drop-off charges. If your vehicle enters our drop-off zone at the Airport, you must pay the charges displayed at the entrance to our drop-off zone for the total period of time your vehicle is in our drop-off zone.
2.2. How you pay drop-off charges. Your vehicle’s registration number will be recorded when it enters and exits our drop-off zone and the charges payable will be calculated when you reach a drop-off zone exit barrier. Drop-off zone charges can be paid for using either coins or by debit or credit card at a drop-off zone exit barrier.

3. Parking charges

3.1. When you incur car park charges. If your vehicle enters a car park at the Airport, you must pay the car park charges displayed at the car park entrance for the period of time your vehicle is in that car park (except as provided under “Pre-booked car parking” and “Car park permits” below). You must make payment immediately before you attempt to leave the car park with your vehicle. You must take your vehicle out of the car park within 5 minutes of making payment or you will be required to pay the car park charges displayed at the car park entrance for any additional period your vehicle is in the car park.
3.2. How you pay car park charges. You will be issued with a ticket at the entrance barrier when you enter a car park with your vehicle. Unless you are entitled to a concession or discount (see “Concessions and discounts” below), you can pay for car park charges by presenting your ticket at the exit barrier or a pay on foot machine in the car park. You can pay by debit or credit card at any exit barrier and by cash or debit or credit card at any pay on foot machine.
3.3. Lost tickets. If you lose your ticket you must go to the reception desk located in the Priority Parking area on the second floor of Terminal Car Park 1 and pay the full 24 hour rate for each day or part day your vehicle has been in the relevant car park (at the charging rate displayed at the entrance to that car park).
3.4. Concessions and discounts. If the car park charges displayed at the car park entrance state you are entitled to a concession or discount, before paying at an exit barrier or a pay on foot machine, you must first validate your ticket at the reception desk on the second floor of Terminal Car Park 1 and confirm to the satisfaction of a member of our staff your entitlement to the concession or discount.
3.5. Pre-booked car parking. You can pre-book parking by visiting www.london-luton.co.uk/parking and by following our booking process. If you have pre-booked parking, you may park your vehicle in the car park you booked for the time period set out in your booking confirmation. Both these terms and the terms at https://www.london-luton.co.uk/parking/parking-terms-and-conditions apply to you if you have pre-booked parking.
3.6. Car park permits You will not be required to pay the car parks charges applicable to a car park if you display a valid car park permit issued by us in the windscreen of your vehicle.

4. Restrictions on your use of our roads, car parks and drop-off zone

4.1. Whilst using a road, car park or drop-off zone at the Airport, you must (unless we tell you otherwise):
4.1.1. comply with all instructions given by our staff and obey all signs, speed limits and road markings;
4.1.2. drive your vehicle with due care and attention and with reasonable consideration for other persons;
4.1.3. not reverse your vehicle (unless accessing or exiting a parking bay);
4.1.4. leave your vehicle in gear when parked (or “park” mode if it is an automatic) and engage the handbrake;
4.1.5. not drive your vehicle into Terminal Car Park 1 or Terminal Car Park 2 if it is over 2.1 meters in height;
4.1.6. not damage any property, equipment or infrastructure owned by us or any third party;
4.1.7. not obstruct any road, access or circulation area or any ANPR or CCTV installation;
4.1.8. not leave any trailer, caravan, or the like detached from your vehicle;
4.1.9. not tow or push a vehicle;
4.1.10. not pour or transfer fuel into or out of the fuel tank of a vehicle;
4.1.11. not carry out any repair, maintenance, or other work to a vehicle or wash or clean a vehicle;
4.1.12. not carry out any commercial activity of any kind that we have not authorised in writing (except that, within our drop-off zone, licensed taxis or minicabs may drop-off passengers and pre-booked licensed taxis or mini cabs may pick up passengers without written authorisation);
4.1.13. not park your vehicle anywhere other than within marked spaces or take up more than one parking space (unless you pay the applicable car park charges for the additional parking space(s));
4.1.14. not park your vehicle in parking spaces designated as a space for use by persons with restricted mobility without displaying a valid “blue badge” issued to the driver of, or a passenger in, the vehicle; and
4.1.15. not park your vehicle in a parking space designated as reserved, closed or allocated for specific uses or persons unless you are authorised by us to do so.

5. Refusal of entry

5.1. We are required to ensure that the Airport is safe and secure for all persons. We may refuse you, any person accompanying you, and/or your vehicle entry to any of our roads, car parks or drop-off zone if we consider it appropriate. If we ask you to leave, or remove your vehicle from, the Airport, you must do so immediately.

6. Accidents, vehicle break downs and damaged or stolen property

6.1. If you are involved in an accident, your vehicle breaks down or any of your property is damaged or stolen whilst using our roads, car parks or drop-off zone, please contact us immediately with details of the incident (see “Contact us” above). We will inform you of what to do next and if necessary provide you with further assistance.

7. Abandoned vehicles

7.1. Your vehicle may be treated as abandoned by us if it is in one of our roads, car parks or drop-off zone for longer than 28 days, and you have not told us that you intend to keep the vehicle there for longer (by pre-booking a longer period or by telling us when you arrive or at any time before the 28 days is up).

8. Enforcement of these terms

8.1. Types of enforcement action we can take. If you breach these terms you agree that we may at our discretion:
8.1.1. issue you a parking charge notice (also called a “PCN”);
8.1.2. move your vehicle from any area of the Airport and retain your vehicle until you have paid all charges you owe to us;
8.1.3. sell, dispose of, or destroy your vehicle if you do not pay all charges you owe to us or the vehicle is abandoned; and/or
8.1.4. take legal action against you for breach of contract.
8.2. Enforcement Charges: If we take enforcement action against you, you must pay to us the applicable enforcement charges set out in our enforcement notices displayed in and around our roads, car parks and drop-off zone. You must pay the applicable enforcement charges to us within the period set out in our enforcement notices, and if no period is set out, no later than 28 days after the enforcement action is taken (unless you appeal, see “Appeals against enforcement action” below).
8.3. Parking charge notices If we issue you a PCN, we may do so by giving it to you in person, attaching it to your vehicle or posting it to your address (or the address of the registered owner of your vehicle). The PCN will set out the applicable enforcement charges, any other outstanding charges you owe us, and when and how you are required to make payment to us. You agree to make payment to us in accordance with the terms of the PCN.
8.4. Vehicle removal and retention. If we move your vehicle from any area of the Airport we will do so by towing or lifting it. If you wish to obtain your vehicles release after we have moved it, you may do so by contacting us. We will inform you of the charges you owe us, and when, and how you are required to make payment to us. You agree that we may retain your vehicle in our possession until you make payment of the charges you owe us. If you have not contacted us within 28 days of our request to you for payment, we may treat your vehicle as abandoned.
8.5. Vehicle sale, disposal or destruction If you are the registered owner of a vehicle in our possession, you agree that we may sell, dispose of, or destroy your vehicle if you have not paid any charges you owe to us within 28 days of the due date or if we believe or are entitled to assume that the vehicle has been abandoned (see “Abandoned vehicles” and “Vehicle removal” above). You agree that we are authorised by you to negotiate and conclude contracts for the sale, disposal, or destruction of your vehicle in your name and on your behalf without prior reference to you. Our rights set out in this section are in addition to any of our rights to dispose of unclaimed vehicles under the Torts (Interference with Goods) Act 1977 and, in accordance with that act, we may seek to notify the registered owner of the vehicle of our intention to sell the vehicle in certain circumstances. If we sell a vehicle, we will apply the proceeds in the following order:
8.5.1. we will pay all of the outstanding charges owed to us by the registered owner of the vehicle; then
8.5.2. we will deduct our reasonable expenses and administration charges in connection with the sale; then
8.5.3. we will deduct our reasonable charges for the parking or storage of the vehicle until its sale; then
8.5.4. we will pay any balance to the registered owner (prior to sale) of the vehicle, following receipt to our satisfaction of proof of that person’s ownership (prior to sale) of the vehicle.
8.6. Legal action. If you breach these terms we reserve the right to take legal action to recover the sums due from you together with costs, interest and any other sums legally recoverable.
8.7. Appeals against enforcement action. If you wish to appeal against any enforcement action we have taken, you should contact us in writing within 28 days of the enforcement action, setting out the reasons you dispute the enforcement action. If you establish to our satisfaction that enforcement action should not have been taken, we will inform you and no further charges will be payable by you in respect of the enforcement action. If we are not satisfied that enforcement action should not have been taken, we will explain why and you will be required to pay the amount owed to us within 35 days (subject to any discount we may at our discretion apply for early payment). If we reject your appeal, you can make an appeal to Parking on Private Land Appeals (POPLA) or use the Ombudsman Services (www.ombudsman-services. org/) which provides an alternative dispute resolution service. Your right to appeal does not stop you from taking legal action against us if you think that we have acted unlawfully.

9. Your personal information

9.1. We collect your personal information through CCTV and automatic number plate recognition (ANPR) when you use our roads, car parks and drop-off zone and from the details you submit if you pre-book car parking. For more details
about the personal information we collect, how we collect it, why we need it, what we do with it, how long we keep it and what your rights are, please see our privacy notice at https://www.london-luton.co.uk/privacy-notice.

10. Our responsibility for loss or damage suffered by you

10.1. We are not responsible for loss and damage caused by other persons. We do not guarantee that any vehicles or property left in our roads, car parks or drop-off zone are kept secure and we have no control over the actions of any persons not employed or contracted by us. We are not responsible for any damage, theft or loss caused by another person (other than our employees, agents or subcontractors) to you, your vehicle or your property. You agree that all vehicles and property you leave in our roads, car parks or drop-off zone are left at your own risk.
10.2. We are not liable for business losses. If you use our roads, car parks or drop-off zone for any commercial or business purpose we will have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, wasted expenditure, loss of anticipated savings, loss of or damage to goodwill, loss of contracts, loss of business opportunity or for any indirect or consequential or special loss or damage.
10.3. We are responsible to you for foreseeable loss and damage caused by us. Except as set out above (see “We are not liable for business losses”), if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time these terms are entered, both we and you knew it might happen.
10.4. Limits on our exclusion of liability. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the use of our roads, car parks and drop-off zone.

11. Other important terms

11.1. Transferring these terms. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
11.2. Rights under these terms. These terms apply between you and us. Except for APCOA to the extent set out in these terms, no other person shall have any rights to enforce any of these terms. Neither of us will need to get the agreement of any other person in order to end the contract made by these terms or make changes to these terms.
11.3. Terms which are illegal. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.4. Delay in enforcing terms. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.5. Applicable law and where to bring legal proceedings. These terms are governed by English law and you and we can bring legal proceedings in connection with these terms in the English courts