Before travelling with a mobility aid you must follow these steps:

1. Inform your airline or tour operator at least 48 hours before you travel to pre book assistance.
2. Tell them if you intend to take your own mobility aid for example a wheelchair (including electric) or electric mobility scooter.
3. If you will be bringing your own electric mobility device, you will be asked by your Airline or Tour Operator to provide the following information to determine if your device is safe to travel:

• Make & Model – to determine if your device meets safety standards
• Weight – all aircraft cargo hold must be recorded to calculate aircraft balance
• Dimensions – all aircraft door heights and widths are different
• Battery Type - If the battery has to be removed to make the device safe to travel, the location in the aircraft where it can be stored separately varies by the type. Lithium batteries can only be carried in the cabin if removed, non-spillable batteries in the cargo hold, and wet-cell batteries (very rare) are strictly prohibited unless agreed with the Airline in advance. Whenever a battery is removed, it must be stored in strong, rigid packaging to protect it from damage and short circuiting and you will be required to provide this.
• Provide the method to make the device safe (often referred to as 'inhibiting') – information can include removing the key, disconnecting the control panel or removing the battery. A guide to immobilising EMA’s can be found here.

4. On arrival to the airport you must declare all Travel / portable mobility aids (packed in a case) to the Special Assistance team and the airline check-in desk.

When departing LLA

You can take your mobility aid, such as a scooter or motorised wheelchair all the way to the plane, if you need to, but it’ll have to be immobilised before it’s loaded into the aircraft hold. Please notify your airline if this is your intention. We can assist you with immobilisation, but it’s best if customers, or their companions, are fully familiar with immobilising their own equipment. A guide to immobilising EMA’s can be found here.

Your ground agent may ask again for the information you provided to the airline on point 3, so keep this information handy.

Your airlines ground handling agent is responsible for making sure your mobility aid is safely stowed in the hold, as this can be a risk to aircraft if not done correctly. To ensure this is done correctly, ground agents follow strict regulatory processes.

On arrival at LLA

Our Special Assistance team will reunite you with your mobility aid once your airline's contracted ground handling agent offloads all cargo from the aircraft hold. If you have any problems, just ask a member of staff for help, or speak to the special assistance team located in immigration.