Getting on board

Our Assisted Travel team(previously Special Assistance) can get you to your plane and help you on board.

Once you're through Security

Follow the signs towards Gates 30-43, where you will find the Assisted Travel lounge. 

Make yourself known to the team on arrival and no later than 60 minutes before your flight departure time.

Boarding with your mobility aid

You can take your mobility aid all the way to the plane if you need to, but it’ll have to be immobilised before it’s loaded into the aircraft hold. We can help you with this, but it’s best if customers, or their companions, are fully familiar with the immobilisation procedures. 

A guide to immobilising EMA’s can be found here.

Vehicle transport to and from the aircraft

London Luton Airport does not have any link bridges (aka jet bridges, satellites).

If you are unable to manage stairs, you will need to book the lift on and off service with your airline and the Assisted Travel team.

After booking assistance, an ambulift or high-rise vehicle will be allocated to assist you onto the aircraft. If you have booked assistance but can manage the aircraft stairs, you may be assisted in a minibus instead.

Note: Please be aware that if you can manage the stairs but another customer requires the use of the lift on the vehicle, then you will both be assisted in the lift on the vehicle.