Persons with Reduced Mobility (PRMs) at London Luton Airport
London Luton Airport is committed to providing a good standard of service to all its passengers including disabled persons. The following standards have been prepared to comply with the EC Regulation No 1107/2006, the Disability Discrimination Act 1995 and with best practice in the handling of disabled persons. Advice has been sought from experts in the field of disabilities, including the Dept for Transport. London Luton Airport has also worked closely with its based air carriers to ensure that it is able to meet all the necessary requirements, in a safe, efficient and customer friendly manner.
The airport has taken into account the needs of disabled persons in the development of its infrastructure and is constantly striving to improve on its performance. Practices and policies are in place to ensure that the journey through the airport is as seamless and stress free as possible.
The following standards will be in place from July 26th 2008 and will be constantly reviewed, taking into account the views of the airport's passengers and business partners.