Frequently asked questions

Priority Parking is the most convenient way to park at LLA. You simply drop off your car at the Priority Parking area on Level 2 of Terminal Car Park 1 and check in using the self-service ticket machines. You will be provided with a receipt to use on your return.

It depends on when you're letting us know, and what you’ve booked. 

If you let us know within 14 days of making your booking that you wish to cancel, your booking will be cancelled and you'll only have to pay for any booking period which took place before the date of on which you cancelled. 

If you want to cancel after 14 days of making your booking, it depends on what you've booked. 

If you've booked our Economy Priority Parking (Meet and Greet) service, cancellations after 14 days may not be requested. 

For all other parking products, you're allowed to cancel your booking as long as you do so at least 24 hours before your entry time.  

It's a breeze to cancel your booking online, or you can choose to call us on 0345 303 7397. 

For further details please see our booking terms here.  

Terminal Car Park 1 has a height restriction of 2.1m. 

There are no height restrictions for the Long Stay Car Park and Mid Stay Car Park. 

Yes, you can book your parking at any time online. However, it is worth noting that, generally, the earlier you book, the better the rates are likely to be.

It depends on what you've booked. 

If you've booked our Economy Priority Parking (Meet and Greet) service, changes may not be requested. 

For all other parking products, you're allowed to request changes to your booking as long as you do so at least 24 hours before your entry time. It's a breeze to request the changes online or you can choose to call us on 0345 303 7397. 

We will tell you if there is any change in price to your booking before processing a change you request.  

For further details please see our booking terms here.  

You don’t get an allocated space, instead you just find one you like. 

If you turn up and can't find a space in the car park you have booked, use the ‘help’ button at the entrance to the car park and let us know. 

If the car park you have booked is full, we’ll give you a free upgrade, or, if that’s not possible, we’ll put you in a cheaper car park and refund the price difference. 

Yes. Our entry barrier cameras record your car registration number. So, if you arrive in a different car, we won’t be able to match the registration to the booking. 

If you don’t tell us, you’ll end up paying twice, and the extra charges will be charged at our pay-on-the-day rate displayed at the entrance to the car park you use. The extra charges will be debited to the card you used to make your original booking. 

You can change the car registration in your booking at via the Manage my Booking feature on the Luton Airport Car Parking website or by calling us on 0345 303 7397, as long as you do it 24 hours before your chosen car park entry time. 

Our booking system has achieved the highest level of Payment Card Industry Data Security Standard (PCI DSS) accreditation.

Charges for pay-on-the-day parking are displayed at the Car Park entrance. 

Take a ticket from the machine at the entrance barrier and keep it with you at all times. 

On your return, you pay for your parking at the Pay Stations provided, and you’ll need your ticket to do that. 

There’s at least one Pay Station in each car park and others in the terminal building. 

The Pay Stations accept cash, Visa debit cards, and Visa and MasterCard credit cards. 

If the Pay Station isn’t working, use the ‘help’ button, and we’ll direct you to your nearest alternative. 

When you arrive, simply drive up to the barrier of your chosen car park. Here, your number plate will be recognised and you’ll receive a ticket containing your booking reference. When you take the ticket, the barrier will open and you can drive through. 

Once you’ve found a spot, make a note of where you’ve parked and continue with your travelling.

Your number plate will be recognised on arrival, but we recommend bringing a record of your booking reference number with you just in case.

If you had a physical ticket on entry and have misplaced it, the best course of action is to go to the reception desk located in the Priority Parking area on the second floor of Terminal Car Park 1. 

If you lose your ticket, you’ll be charged the full 24 hour rate for each day or part day your vehicle has been in one of our car parks at the charging rate displayed at the entrance to that car park. 

Yes, you might have to. 

So, it’s always a good idea to allow a little extra time for unexpected delays. 

An overstay charge will be charged if your vehicle remains in the car park you have booked for a total period which is 2 hours or longer than your total booking period. For each part or full additional 24 hour period your vehicle remains in the car park, the overstay charge will be calculated at a rate of a full 24 hours of additional parking at the charging rate displayed at the entrance to that car park. The overstay charges will need to be paid on exit from the car park (unless the car parking option you have booked is “Priority Parking” in which case you must pay the overstay charge at the reception desk located in the Priority Parking area on the second floor of Terminal Car Park 1). A credit or debit card will be required for payment at the barrier. We don't charge any card fees. 

Yes. We offer free airport parking for motorcycles in our Mid Stay Car Park for up to 14 days. After 14 days charges apply at the normal daily rate for the car park.

Once you’ve booked your parking space, you’ll receive an email confirming your booking.

Our Disabled Parking Accreditation

In recognition of our efforts to be an inclusive airport, our car parks have been awarded the Disabled Parking Accreditation, an initiative set out by the charity Disabled Motoring UK (DMUK) and managed by the British Parking Association (BPA). The initiative aims to improve parking facilities for disabled people in the UK.

What is London Luton Airport doing to help disabled people?

• Accessible parking bays - meeting the British Building Standards and having 327 accessible bays available across the whole airport site, so that disabled motorists can park with ease
• Ease of access - Clear pedestrian routes from accessible car parking bays and compliant lift access
• Clear signage - clear directions, information and instructions on parking
• Alternative payment methods - those unable to pay using the ticket machines have the option to pay using a card at the exit barrier
• Concessions - Blue badge holders benefit from a reduced gate tariff in Terminal Car Park 1

If you take up more than one space, we’re sorry, but you’ll have to pay for the extra space(s) used. 

So, please get in touch before you book or turn up, and we can tell you if your vehicle is too big for a single space and how much you’ll have to pay. 

We accept the following payment options:

• MasterCard
• Visa Credit
• Visa Debit

You can find a detailed list of instructions on what to do when you book our Meet & Greet parking services here. 

Our official on-site car parks have been awarded the Park Mark Safer Parking® accreditation. They are patrolled 24/7 by management staff, Airport Security and the Police. Find out more about how safe London Luton Airport car parks are here. 

Parking for motorcycles is available free of charge in the Mid Stay Car Park for a maximum of 14 days. After 14 days, charges apply at the normal daily rate for the car park. 

Although London Luton Airport car parks are monitored, we advise customers to lock their motorcycles and disable them when possible, as vehicles are left in the car parks at owners’ risk. Please also note that this is not a covered area.

Our official on-site car parks have been awarded the Park Mark Safer Parking® accreditation. All London Luton Airport’s car parks are patrolled 24/7, however we do advise that motorcycle customers lock and disable their bikes where possible. All vehicles are left at their owners’ risk.

No, but all our Car Parks have disabled spaces for Blue Badge holders.

Terminal Car Park 1: 
82 blue badge bays, located on levels 0 & 1

Customers can call for assistance at the Special Assistance Help Points located near the entrance of all our car parks, or call the dedicated telephone numbers displayed on the Special Assistance Help Points. 

It's not possible to pre-book motorcycle parking at London Luton Airport at this time.

You can view our turn-up on-the-day prices here. For stays longer than 24 hours, get the best rates by pre-booking online or calling 0345 303 7397 (9am - 8pm).