Book your arrival assistance
If you’ll need help when your arrive at LLA, please tell your airline when you book, and they’ll arrange your arrival support with our Special Care Assistants.
Our Special Care Assistants can help at every step of your LLA journey:
Helping you from the plane
Collecting baggage
Navigating the UK Border Agency Channels
Getting to your Car Park
Reaching public transport
Hiring a car
Our Car Hire Centre is about 1 mile from the terminal. The Centre is fully accessible and features a Special Assistance Help Point, where staff can help you to complete the necessary documentation.
Fully accessible Shuttle Buses run to and from the terminal building and take about 5–10 minutes, depending on traffic.
Tell me more about Car Hire.
Getting to your parked car
Once you arrived, you’ll want to be on the road in the shortest time possible. Wherever you’ve parked, getting to your car is a breeze at London Luton Airport.
London Luton Airport Parking Locations:
Priority Parking is located on the second floor of Terminal Car Park 1, and your car will be waiting for you at reception. It’s as simple as that.
The Terminal Car Park 1 is just a short walk beyond our Arrivals exit and is clearly signposted.
The Mid Stay Car Park is a 10-minute walk from the terminal building
The Long Stay Car Park is a ten-minute trip on our FREE 24-hr Shuttle Bus from Bay A at our bus station.
Picking Up
Passengers can be picked up at all of our official on-site Car Parks. There are options based on proximity to the terminal building and how much you want to spend.
All our Car Parks have disabled spaces and a Special Assistance Help Point.
Tell me more about Picking Up